Outbound Contact Center Manager jobs in Fitchburg, MA

Outbound Contact Center Manager manages and directs all aspects of outbound contact center operations. Implements and reviews contact center outbound policies and procedures. Being an Outbound Contact Center Manager oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. Responsible for staff recruiting, performance evaluation, training, and development. Additionally, Outbound Contact Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Contact Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be an Outbound Contact Center Manager typically requires 3+ years of managerial experience. (Copyright 2020 Salary.com)

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102 Outbound Contact Center Manager jobs found in Fitchburg, MA area

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Bilingual Customer Account Advisor
  • Aarons
  • Boylston, MA
  • Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and ... by management * Clean and certify merchandise in the Quality Assurance Center for all items ...
  • 9 hours ago

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Bilingual Customer Account Advisor
  • Aarons
  • Harvard, MA
  • Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and ... by management * Clean and certify merchandise in the Quality Assurance Center for all items ...
  • 9 hours ago

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Bilingual Customer Account Advisor
  • Aarons
  • Worcester, MA
  • Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and ... by management * Clean and certify merchandise in the Quality Assurance Center for all items ...
  • 19 hours ago

Fitchburg is the third largest city in Worcester County, Massachusetts, United States. The population was 40,318 at the 2010 census. Fitchburg is home to Fitchburg State University as well as 17 public and private elementary and high schools. Fitchburg is located at 42°34′43″N 71°48′12″W / 42.57861°N 71.80333°W / 42.57861; -71.80333 (42.578689, −71.803383). According to the United States Census Bureau, the city has a total area of 28.1 square miles (73 km2), of which 27.8 square miles (72 km2) is land and 0.3 square miles (0.78 km2), or 1.07%, is water. The city is drained by the Nashua Riv...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$79,439 to $120,039
Fitchburg, Massachusetts area prices
were up 1.6% from a year ago

Outbound Contact Center Manager in Austin, TX
Monitor key metrics for individual team members and hold them accountable.
August 14, 2019
Provide feedback and enforce best practices across the workflow.
October 19, 2019
Manage capacity by distributing tasks to ensure SLA adherence.
November 26, 2019