Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
About Discovery Senior Living
Discovery Senior Living ranks prominently among the 8 largest senior housing providers in the US, and is nationally renowned for designing, developing, marketing, and operating a multi-brand portfolio of upscale, luxury senior-living communities.
With a 30-year reputation and almost 14,000 existing homes or homes under development, our company is a recognized industry leader with a penchant for excellence and innovation.
Discovery Senior Living is hiring a Contact Center Supervisor to join our home office team in Bonita Springs, FL.
The Sales Contact Center Supervisor reports to the Sales Contact Center Manager to lead the inside sales efforts in the Sales Contact Center. This position focuses on the productivity of the inside sales teams by supporting the Sales Contact Center Manager in planning, sales reporting, goal setting, sales process optimization, sales, contact center software & CRM training. The SCC Supervisor assists the SCC Manager to increase the effectiveness and performance of the SCC. The SCC Supervisor provides direction and support to the Inside Sales Specialists (ISS) and uses influential leadership in partnership with the SCC Manager to achieve established goals and objectives.
Responsibilities:
Supervisory Responsibilities:
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Benefits:
In addition to a rewarding career and competitive salary, Discovery offers a comprehensive benefit package.
Eligible team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match our Employee Assistance Program and accident insurance policies.
Thank you for your interest in Discovery Senior Living careers. If you have any questions about the position you are applying for, please contact the community directly.
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