Outbound Contact Center Manager jobs in Gulfport, MS

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Center Manager
  • The UPS Store
  • Gulfport, MS FULL_TIME
  • The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

    The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.

    RESPONSIBILITIES

    • Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
    • Schedules work assignments and facilitates weekly or monthly staff meetings
    • Monitors, evaluates and maximizes customer service delivery and customer satisfaction
    • Develops and implements the store marketing program
    • Manages Center financials and prepares/provides reporting
    • Manages inventory
    • Reviews daily employee timesheets and submits for payroll processing
    • Oversees Center maintenance, including cleanliness, safety, and organization
    • Performs other duties as assigned

    QUALIFICATIONS

    • Advanced education degree, coursework, or tech school desired
    • Previous store management experience required, including personnel and financial management experience
    • P&L experience preferred
    • Strong computer skills, including Microsoft Office and Adobe Suites
    • Outstanding phone skills
    • Bona fide management/leadership skills
    • Willing to accept full accountability for Center operations
  • 12 Days Ago

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Assistant center manager
  • Pilot Flying J
  • Gulfport, MS FULL_TIME
  • Job Description Pilot Flying J is seeking an experienced Retail General Manager to oversee our high-volume retail facilities. You will be responsible for the generation and execution of travel center ...
  • 23 Days Ago

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Assistant center manager
  • Pilot Company
  • Gulfport, MS FULL_TIME
  • Job Description Pilot Flying J is seeking an experienced Retail General Manager to oversee our high-volume retail facilities. You will be responsible for the generation and execution of travel center ...
  • 23 Days Ago

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Travel Center General Manager
  • Pilot Company
  • Gulfport, MS FULL_TIME
  • Company DescriptionPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. ...
  • 14 Days Ago

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Travel Center Assistant Manager
  • Pilot Company
  • Gulfport, MS FULL_TIME
  • Company DescriptionPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. ...
  • 14 Days Ago

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Shift Manager
  • Fourteen Foods Career Center
  • Hattiesburg, MS FULL_TIME
  • When working at Fourteen Foods Dairy Queen, we welcome every guest with a smile and every day is a celebration! Since 2002, Fourteen Foods has been serving up smiles in 13 states and over 240 location...
  • Just Posted

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0 Outbound Contact Center Manager jobs found in Gulfport, MS area

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Retail Service Specialist
  • O'Reilly Auto Parts
  • Biloxi, MS
  • The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
  • 3/28/2024 12:00:00 AM

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Retail Service Specialist
  • O'Reilly Auto Parts
  • Gautier, MS
  • The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
  • 3/28/2024 12:00:00 AM

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Patient Service Representative (Optometry) Biloxi
  • Coastal Family Health Center, Inc.
  • Biloxi, MS
  • **Patient Service Representative (Optometry) Biloxi** Join Our Team **Summary** The role of the Patient Service Represen...
  • 3/27/2024 12:00:00 AM

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Patient Service Representative Gulfport
  • Coastal Family Health Center, Inc.
  • Gulfport, MS
  • **Patient Service Representative Gulfport** Join Our Team **Summary** The role of the Patient Service Representative (PS...
  • 3/27/2024 12:00:00 AM

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Heavy Duty Steward- Full Time
  • Boomtown Casino Biloxi
  • Biloxi, MS
  • WERE CHANGING ENTERTAINMENT. COME JOIN US.: Were always looking for talent that believes in having fun. At PENN Entertai...
  • 3/27/2024 12:00:00 AM

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Member Services Representative
  • Planet Fitness
  • Ocean Springs, MS
  • THE PLANET FITNESS MISSION We at Planet Fitness are here to provide a unique environment in which anyone, and we mean an...
  • 3/27/2024 12:00:00 AM

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Sr. Retail Delivery Floater
  • Chevron Federal Credit Union
  • Pascagoula, MS
  • ** Sr. Retail Delivery Floater** **Job Category****:** Branches **Requisition Number****:** SRFIN001401 Showing 1 locati...
  • 3/26/2024 12:00:00 AM

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Summer Iphone Photographer Opportunity
  • AEG
  • Gulfport, MS
  • Summer Season Dates: June 19th - June 30th Job Description: Do you LOVE taking photos with your phone? Our summer photog...
  • 3/26/2024 12:00:00 AM

Gulfport is the second-largest city in Mississippi after the state capital, Jackson. Along with Biloxi, Gulfport is the other county seat of Harrison County and the larger of the two principal cities of the Gulfport-Biloxi, Mississippi Metropolitan Statistical Area, which is included in the Gulfport-Biloxi-Pascagoula, Mississippi Combined Statistical Area. As of the 2010 census, the city of Gulfport had a total population of 67,793. It is also home to the US Navy Atlantic Fleet Seabees. According to the United States Census Bureau, the city had a total area of 64.2 sq mi (166.4 km2), of which ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$103,241 to $139,017
Gulfport, Mississippi area prices
were up 1.2% from a year ago

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