Outbound Contact Center Manager jobs in Holyoke, MA

Outbound Contact Center Manager manages and directs all aspects of outbound contact center operations. Implements and reviews contact center outbound policies and procedures. Being an Outbound Contact Center Manager oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. Responsible for staff recruiting, performance evaluation, training, and development. Additionally, Outbound Contact Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Contact Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be an Outbound Contact Center Manager typically requires 3+ years of managerial experience. (Copyright 2020 Salary.com)

55 Outbound Contact Center Manager jobs found in Holyoke, MA area

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Customer Service Representative
  • Opusing
  • Windsor, CT
  • ... Center 3893 Call Center Customer Service Scenarios Could start as WFH, make sure talent has at ... the customer management system. May be required to follow up with the customer to ensure the ...
  • yesterday

Media related to Maps of Holyoke, Massachusetts at Wikimedia Commons Holyoke is located at 42°12′11″N 72°37′26″W / 42.20306°N 72.62389°W / 42.20306; -72.62389 (42.203191, -72.623969). According to the United States Census Bureau, the city has a total area of 22.8 square miles (59 km2), of which 21.3 square miles (55 km2) is land and 1.5 square miles (3.9 km2) (6.70%) is water. The city is bordered by Southampton and Westfield to the west, Easthampton to the north, Hadley, South Hadley and Chicopee as river borders to the east, and West Springfield to the south. Holyoke is the location of Ea...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$77,266 to $116,754
Holyoke, Massachusetts area prices
were up 1.6% from a year ago

Outbound Contact Center Manager in Austin, TX
Monitor key metrics for individual team members and hold them accountable.
July 03, 2019
Provide feedback and enforce best practices across the workflow.
September 02, 2019
Manage capacity by distributing tasks to ensure SLA adherence.
September 27, 2019