Outbound Contact Center Manager jobs in Illinois

Outbound Contact Center Manager manages and directs all aspects of outbound contact center operations. Implements and reviews contact center outbound policies and procedures. Being an Outbound Contact Center Manager oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. Responsible for staff recruiting, performance evaluation, training, and development. Additionally, Outbound Contact Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Contact Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be an Outbound Contact Center Manager typically requires 3+ years of managerial experience. (Copyright 2021 Salary.com)

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Director of Call Center Sales
  • Oak Street Health
  • Chicago, IL
  • Manage all day-to-day inbound and outbound calls to ensure new patient acquisition targets are met ... Monitor contact center reporting systems to maintain departmental KPIs. * Establish processes to ...
  • 7 hours ago

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Factor_ Fulfillment Supervisor (Outbound)
  • HelloFresh
  • Lake Zurich, IL
  • Your time will be spent between managing the daily operational logistics of the fulfillment center, creating a positive workplace culture for over 50 employees, mentoring the leadership team, and ...
  • 11 hours ago

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Remote Call Center Representative
  • Liveops
  • Stillman Valley, IL
  • Conducting inbound and outbound customer service calls with customers. * Creatively problem solving ... Managing through multiple systems, programs, and screens simultaneously. Successful Independent ...
  • 12 hours ago

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Remote - Call Center Brand Ambassador Supervisor
  • Inktel Contact Center Solutions
  • Chicago, IL
  • Dependable and consistent * 2-5 years of contact center or customer service experience with a minimum of two years in a leadership/management role * Thrives in a fast-paced environment with changing ...
  • 2 days ago

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Revenue Operations Manager
  • Bridge Legal
  • Chicago, IL
  • Duties include all aspects of contact center leadership that drive conversion optimization, team ... The Operations Manager is responsible for ensuring call patterns are working at all times and ...
  • 2 days ago

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Voice of Customer Analyst, Contact Center Excellence
  • Oak Street Health
  • Downers Grove, IL
  • The Associate, Voice of Customer Analyst will be part of a contact center team of analysts ... Manage patient experience surveys and collect and organize information from the surveys * Listen to ...
  • 3 days ago

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Call Center Agents
  • Addison Group
  • Aurora, IL
  • Direct Hire Call Center Agents for growing Healthcare industry! Must live near Aurora for return to ... (CRM) system * Answer return inbound calls as needed after initial outbound contact * Maintain ...
  • 3 days ago

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Banking Center Manager
  • Hickory Point Bank
  • Champaign, IL
  • Banking Center Manager At Hickory Point Bank we are invested in our community, our clients, and our ... Serve as the main point of contact with the customer throughout the home buying process, ensuring ...
  • 6 days ago

Illinois (/ˌɪlɪˈnɔɪ/ (listen) IL-ih-NOY) is a state in the Midwestern and Great Lakes region of the United States. It has the fifth largest gross domestic product (GDP), the sixth largest population, and the 25th largest land area of all U.S. states. Illinois is often noted as a microcosm of the entire United States. With Chicago in northeastern Illinois, small industrial cities and immense agricultural productivity in the north and center of the state, and natural resources such as coal, timber, and petroleum in the south, Illinois has a diverse economic base, and is a major transportation hu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$78,017 to $117,877

Outbound Contact Center Manager in Austin, TX
Act as an individual contributor generating output in a reduced capacity.
May 17, 2021
Approve timecards, invoicing, time-off, and manage other HR issues.
May 07, 2021
Provide feedback and enforce best practices across the workflow.
April 16, 2021