Outbound Contact Center Manager jobs in Kansas City, KS

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Contact Center Representative II
  • Children's Mercy KC
  • Overland Park, KS OTHER
  • Thanks for your interest in Children's Mercy!

    Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years.

    Children’s Mercy is in the heart of Kansas City – a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children’s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.

    Overview

    Provides world class customer service to those calling Children's Mercy Kansas City and the Nurse Advice Line number. Monitors major medical alarms, handles emergency response activations (Code Calls/Trauma pages). Aides in the revision of hospital directories to assure that staff phone and pager numbers, on-call directories, intranet directories, community physician and departmental directories are correct and up-to-date. Pages appropriate providers and clinics when necessary. Obtains patient demographic and contact information for parents requesting to speak with a nurse. Inputs information into nurse advice line triage system accurately and efficiently.

    At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.

    Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza and COVID-19 vaccines are a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you become a finalist for this position, and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

    Responsibilities

    • Answers and processes all incoming calls to the Nurse Advice Line. Handles patient, clinic, provider staff information calls. Communication is according to call quality standards, is patient/parent friendly, and incorporates Service Excellence and shared values
    • Processes admin work between calls.
    • Pages personnel by pager or overhead paging system. Maintains spare pagers for hospital personnel;exchanges and programs pagers as needed.
    • Responds to emergency situations. Monitors alarms and notifies appropriate personnel. Acts as communication hub in emergent situations.

    Qualifications

    • HS diploma or equivalent and 3-5 years experience years prior work experience in the same job may be accepted in lieu of an Associate's degree or
    • Associate's Degree and No Experience necessary / On-the-Job Training

    Starting Pay

    Our pay ranges are market competitive. The pay range for this job begins at $17.88/hr, but your offer will be determined based on your education and experience.

    Remote Work/Work from Home

    This position is not eligible work remotely, which means that the person hired will be required to work onsite at one of our Children’s Mercy locations and may not work from home.

    EEO Employer/Disabled/Vet

    Children’s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation all are factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children’s Mercy is smoke and tobacco free.

    Our commitment to Diversity & Inclusion

    CM is committed to creating a diverse and inclusive workforce. Our patients and families come from all walks of life, and so do we. We know that our greatest strengths come from the people who make up our team so we hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.

    If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, ethnicity, race, sex, sexual orientation, gender identity and expression, national origin, age, languages spoken, veteran status, color, religion, disability and beliefs.

  • 15 Days Ago

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NLS Contact Center Agent
  • UPPER LAKE PROCESSING SERVICES INC
  • Lenexa, KS OTHER
  • Job Details Job Location: Kansas Campus - Lenexa, KS Position Type: Full Time Salary Range: Undisclosed Job Category: Customer Service DescriptionUpper Lake Processing Services (ULPS) is a call center...
  • 1 Month Ago

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Manager outbound
  • Sysco
  • Olathe, KS FULL_TIME
  • Company : US0057 Sysco Kansas City, Inc. Sales Territory : None None Zip Code : 66061 66061 Travel Percentage : Up to 25% Up to 25% COMPENSATION INFORMATION : The pay range provided is not indicative ...
  • 1 Month Ago

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Customer Service Contact Center Agent KS
  • Upper Lake Processing Services Inc
  • Lenexa, KS FULL_TIME
  • Upper Lake Processing Services (ULPS) is a call center operation wholly owned and operated by the Habematolel Pomo of Upper Lake, a federally recognized Native American tribe located in Northern Calif...
  • 20 Days Ago

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Outbound Warehouse Manager
  • Sysco
  • Olathe, KS FULL_TIME
  • Company: US0057 Sysco Kansas City, Inc.Zip Code:66061Minimum Years of Experience:3 YearsEmployment Type:Full TimeTravel Percentage: Up to 25%COMPENSATION INFORMATION:The pay range provided is not indi...
  • 24 Days Ago

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Outbound Call Center Rep - Kansas City, KS
  • Buildingstars
  • Kansas, KS FULL_TIME
  • Does this describe you: 1) You have a cheerful disposition and you love to talk; 2) you've been told "you oughta be in sales"; 3) you like a challenge; 4) you want to work-at-home? If so, you just fou...
  • 25 Days Ago

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0 Outbound Contact Center Manager jobs found in Kansas City, KS area

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Call Center Sales Representative
  • Velocity Business Solutions, LLC
  • Kansas City, MO
  • Job Description Job Description Lifetime Earnings on Every Sale Who We Are: At Velocity Business Solutions, we're at the...
  • 3/28/2024 12:00:00 AM

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Patient Care Coordinator
  • CBP Research
  • Kansas City, MO
  • Job Description Job Description Position Summary: The Care Coordinator (CC) is responsible for customer service and case...
  • 3/28/2024 12:00:00 AM

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Call Center Representative - Switchboard
  • The University of Kansas Hospital
  • Kansas City, KS
  • Position Title Call Center Representative - Switchboard Bell Hospital Position Summary / Career Interest: The call cente...
  • 3/28/2024 12:00:00 AM

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Sales Director
  • Clarity Performance Solutions
  • Overland Park, KS
  • Clarity Performance Solutions solves the most challenging problems for payers and TPAs. With the right mix of human touc...
  • 3/28/2024 12:00:00 AM

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Member Services Advisor
  • VETERANS OF FOREIGN WARS OF THE UNITED STATES
  • Kansas City, MO
  • Job Details Job Location Kansas City Location - Kansas City, MO Position Type Full Time Salary Range $35,880.00 Salary/y...
  • 3/27/2024 12:00:00 AM

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Farmers Insurance - Retail Office Agency Owner
  • Farmers Insurance
  • Kansas City, MO
  • Job Description Job Description Job Description Do you want to own your own business and make a meaningful impact on you...
  • 3/26/2024 12:00:00 AM

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REMOTE Travel Reservation Specialist
  • Magical Destinations Travel
  • Kansas City, KS
  • We are searching for a focused Remote Travel Reservation Specialist to join our incredible team at Magical Destinations ...
  • 3/25/2024 12:00:00 AM

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Sr Client Support Representative (remote)
  • Broadridge Financial Solutions
  • Kansas City, MO
  • At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate...
  • 3/24/2024 12:00:00 AM

Kansas City is the third-largest city in the State of Kansas, the county seat of Wyandotte County, and the third-largest city of the Kansas City metropolitan area. Kansas City, Kansas is abbreviated as "KCK" to differentiate it from Kansas City, Missouri, after which it is named. It is part of a consolidated city-county government known as the "Unified Government". Wyandotte County also includes the independent cities of Bonner Springs and Edwardsville. As of the 2010 census, the city had a population of 145,786 residents. It is situated at Kaw Point, which is the junction of the Missouri an...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$115,124 to $155,016
Kansas City, Kansas area prices
were up 1.7% from a year ago

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