Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
POSITION SUMMARY :
The Contact Center Specialist provides complete and accurate scheduling, registration, insurance verification, ordering of tests and coordination of applicable physician office and outpatient hospital services.
This position assists patients with their stated and unstated needs by offering guidance and support while ensuring personal connections with each patient are made.
HOURS : 20 hours / week Monday- Friday dayshift hours between 9am-6pm. Occasional Saturday Rotation 8 : 00A-12Noon. The option to work from home may be possible after approximately 6 months on the job if the employee is meeting performance expectations.
ESSENTIAL FUNCTIONS : Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties :
e. schedule an appointment, transfer to Triage Nurse, call )Create and send telephone and triage encounters to physician offices using professional grammar and language to accurately relay the patients messageCollaborate with both clinical and non-clinical physician office staff to ensure patient needs are addressed in a timely mannerObtain the patients insurance information to confirm participation and coverage
SECONDARY FUNCTIONS : The following duties are considered secondary to the primary duties listed above :
JOB REQUIREMENTS
MINIMUM REQUIRED QUALIFICATIONS :
PREFERRED QUALIFICATIONS :
This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.
It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards.
Incumbent must be able to perform all job functions safely.
Benefits At A Glance :
PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees :
Tuition Assistance at The Pennsylvania College of Health Sciences
Disclaimer
PENN MEDICINE LANCASTER GENERAL HEALTHis an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.
Last updated : 2024-03-23
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