Outbound Contact Center Manager jobs in Massachusetts
Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Outbound Contact Center Manager jobs
- Jeanne Darc Credit Union
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Chelmsford, MA
FULL_TIME
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Jeanne D’Arc Credit Union offers competitive wages, excellent benefits, a pleasant working environment, and the opportunity for career growth and advancement. We count on our valued workforce to be professional, provide exceptional member service, and to help our members make smart financial choices.
Come join us as an Outbound Contact Specialist, where under the Assistant Treasurer Outbound Contact Manager, you will engage with new and existing members via telephone to build member relationships through education about Credit Union products and services by identifying financial needs and new banking opportunities.
Essential Functions & Responsibilities:
- Contacts new and existing members via telephone to conduct onboarding calls, Hubspot calls, home equity line of credit (HELOC) calls, and other outbound-related calls to educate members about Credit Union products and services and enhance their overall member experience. Identifies cross-selling product and service opportunities that would benefit the membership and align with the Credit Union's mission.
- Prioritizes outbound lending efforts by reviewing funding queues within the consumer loan origination system. Informs the member of the decision and next steps, evaluates closing documents, uploads documents to the loan origination system, and schedules loan closings.
- Completes daily activity logs ensuring accurate reporting.
- Provides sales and solution support to outbound campaigns.
- Assists in answering inbound calls as needed.
- Deescalates challenging member situations by problem-solving, exercising sound judgment, and decision-making skills while demonstrating a special effort to say "yes."
- Adheres to and is proficient in all Member Contact Center processes, procedures, and compliance regulations, including member identification/authentication procedures and confidentiality.
- Performs other job-related duties as assigned.
One year of related experience is required. High school diploma or equivalent required or an equivalent combination of education and experience.
- 25 Days Ago
- East Boston Neighborhood Health Center
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Revere, MA
FULL_TIME
- Registered NurseFull-TimeRevere, MA$10,000 sign-on bonus for new full-time hires!The RN in the Contact Center provides nursing care primarily through telephone triage and consultation. She/he follows ...
- 15 Days Ago
- Constant Contact
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Waltham, MA
FULL_TIME
- As the Learning & Engagement program manager at Constant Contact, you will be responsible for developing and delivering various development programs with a strong focus on fostering company culture, l...
- 18 Days Ago
- Constant Contact
-
Waltham, MA
FULL_TIME
- We are seeking an experienced, highly motivated, creative and organized individual to join our growing team as our Display and Social Media Manager. This is a dynamic role that will require someone wh...
- Just Posted
- Constant Contact
-
Waltham, MA
FULL_TIME
- Our culture thrives on the pillars of remote collaboration, diversity, and proactive thinking. Our teams are distributed across North America, united by a common goal: to drive innovation and foster a...
- Just Posted
- Constant Contact
-
Waltham, MA
FULL_TIME
- The Brand Marketing team develops and executes marketing initiatives that work to position Constant Contact in the market, and build awareness of our brand amongst consumers and potential customers. T...
- 5 Days Ago
Outbound Contact Center Manager jobs at Popular Companies
- Stanford Federal Credit Union
-
Palo Alto, CA
- Job Description Job Description Member Care Team Manager Opportunity at Stanford Federal Credit Union!Were on a mission ...
- 4/24/2024 12:00:00 AM
- Godshall Recruiting
-
Duncan, SC
- Salary: $65K to $80K What is your perfect fit? Would you like a later start to the work day? Is a generous amount of PTO...
- 4/24/2024 12:00:00 AM
- Americor
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- At Americor, we've assembled a team of like-minded individuals deeply committed to addressing the debt crisis in the Uni...
- 4/23/2024 12:00:00 AM
- Stanford Federal Credit Union
-
Palo Alto, CA
- Job Description Job Description Member Care Team Manager Opportunity at Stanford Federal Credit Union! We’re on a missio...
- 4/23/2024 12:00:00 AM
- Wsfs Bank
-
Newark, DE
- Job Description WSFS Bank is currently seeking a Contact Center Manager I The Contact Center Manager I will provide lead...
- 4/23/2024 12:00:00 AM
- Skill Demand
-
Portland, OR
- Job Description Job Description Job Responsibilities: Relationship Management: Establish and maintain strong relationshi...
- 4/23/2024 12:00:00 AM
- Godshall Recruiting
-
Duncan, SC
- Salary: $65K to $80K What is your perfect fit? Would you like a later start to the work day? Is a generous amount of PTO...
- 4/22/2024 12:00:00 AM
- Semmes Murphey Clinic
-
Memphis, TN
- Job Type Full-time Description Semmes Murphey Clinic's mission is to deliver the best care for people suffering from neu...
- 4/21/2024 12:00:00 AM