Outbound Contact Center Manager jobs in Massachusetts

Outbound Contact Center Manager manages and directs all aspects of outbound contact center operations. Implements and reviews contact center outbound policies and procedures. Being an Outbound Contact Center Manager oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. Responsible for staff recruiting, performance evaluation, training, and development. Additionally, Outbound Contact Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Contact Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be an Outbound Contact Center Manager typically requires 3+ years of managerial experience. (Copyright 2021 Salary.com)

Consumer and Business Senior Relationship Banker, Needham Center, Needham, MA
  • Santander Holdings USA Inc
  • Brighton, MA
  • Engage customers through proactive, outbound calling for both service and relationship deepening ... Independently manage a portfolio comprised of both High Value consumer clients and Small Business ...
  • 7 hours ago

Inside Sales Representative- Entry Level
  • Displays2go
  • Fall River, MA
  • Source new sales opportunities through inbound lead and sales quote request follow-up and outbound ... Experience with ERP software, CRM products and contact center technologies is highly desirable * 2+ ...
  • 23 hours ago

Work From Home Bilingual Call Center Liaison
  • Complete Care Centers, LLC.
  • Boston, MA
  • Properly manage needs by directing callers to the appropriate contacts ... Support Complete Care office staff to conduct outbound communication with patients as needed. What ...
  • yesterday

Customer Service Representative
  • Denken Solutions
  • Hadley, MA
  • There is little outbound calling and no sales or marketing component. The Customer Service ... Contact Center. The CSR is responsible for responding to a high volume of inquiries about the ...
  • 2 days ago

Learner Success Coach - part-time (Remote, USA)
  • Esme Learning
  • Boston, MA
  • ... contact during their program of study. The goal of the Success Coach is to provide support to the ... manager or similar positions * Experience in a customer-facing role (Call Center, In/Outbound Chat ...
  • 4 days ago

Outbound Sales Representative (San Diego, CA only, No Remote)
  • leadPops, Inc.
  • Boston, MA
  • Contact potential clients through cold calls and emails * Present our company in the highest regard ... Proficiency with HubSpot or other CRM software * Direct experience prior as a sales development ...
  • 4 days ago

Member Advocate and Outreach Representative
  • Community Care Cooperative
  • Boston, MA
  • Follow C3 policies and procedures for handling each type of caller. · Conduct outbound calls for a ... center performance (volume, timeliness, quality of service). · Collaborate with C3 staff and ...
  • 5 days ago

Territory Sales Manager
  • Alside Supply Center
  • Randolph, MA
  • Acquires new customers to maximize supply center revenue * Responsible for escalated customer service issue follow-up, but not the primary contact point for issue resolution Management/Leadership
  • 5 days ago

Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an area of 10,555 square miles (27,340 km2), 25.7% of which is water. Several large bays distinctly shape its coast. Boston is the largest city, at the inmost point of Massachusetts Bay, and the mouth of the Charles River. Despite its small size, Massachusetts features numerous topographically distinctive regions. The large coastal plain of the Atlantic Ocean in the eastern section of the state contains Greater Boston, along with most of the state's po...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$82,651 to $124,878

Outbound Contact Center Manager in Austin, TX
Act as an individual contributor generating output in a reduced capacity.
May 17, 2021
Approve timecards, invoicing, time-off, and manage other HR issues.
May 07, 2021
Provide feedback and enforce best practices across the workflow.
April 16, 2021