Outbound Contact Center Manager jobs in Massachusetts

Outbound Contact Center Manager manages and directs all aspects of outbound contact center operations. Implements and reviews contact center outbound policies and procedures. Being an Outbound Contact Center Manager oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. Responsible for staff recruiting, performance evaluation, training, and development. Additionally, Outbound Contact Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Contact Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be an Outbound Contact Center Manager typically requires 3+ years of managerial experience. (Copyright 2020 Salary.com)

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Director Emergency Management
  • Boston Medical Center (BMC)
  • Roxbury, MA
  • ... center and affiliated Health Centers. Provides training and education opportunities related to ... The Director of Emergency Management serves as the primary point of contact and liaison with ...
  • yesterday

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Contact Center Supervisor
  • Massachusetts - Executive Office of Health and Human Services
  • Boston, MA
  • Supervise and manage the daily work of the Contact Center staff, including hiring, training, and preparing Contact Center Representatives to respond to customer inquiries and complaints and ...
  • 2 days ago

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Adult Mental Health Case Manager
  • Massachusetts - Executive Office of Health and Human Services
  • Brockton, MA
  • Description Functions as an Adult Case Manager at Brockton Multi Service Center (BMSC) for persons ... For questions, please contact Human Resources at (see application details). Qualifications First ...
  • 2 days ago

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Automotive Store Manager
  • Monro Muffler Brake
  • Pittsfield, MA
  • ... Store Support Center in Rochester, New York. If you like helping others, as much as you like ... Contact us to learn more. Destination Monro! - Your career is here. Job Description Job Description ...
  • 2 days ago

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Bilingual - Inbound Call Center Representative- Norwell, MA
  • HW Staffing Solutions
  • Norwell, MA
  • ... and managed care initiatives Receive customer inquiries via phone, fax, mail, e-mail, etc ... accurate contact and outcome details within our database Location: The company is located in ...
  • 2 days ago

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Bilingual Call Center Representative
  • HW Staffing Solutions
  • Norwell, MA
  • ... managed care initiatives * Receive customer inquiries via phone, fax, mail, e-mail, etc ... Documents and maintains accurate contact and outcome details within our database Location: The ...
  • 2 days ago

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AVP/Marketing Manager
  • North Brookfield Savings Bank
  • Worcester County, MA
  • Updates branch digital message center weekly with new promotions * Updates branch TV's to reflect ... Create and execute email campaigns using Constant Contact Data Marketing * Implements the iBanking ...
  • 4 days ago

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Call Center Representative (Healthcare)
  • Ajilon
  • Burlington, MA
  • Call Center Representative (Healthcare) Ajilon is looking to hire a Call Center Representative in ... Contact all patient candidates within an acceptable timeframe as determined by management
  • 4 days ago

Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an area of 10,555 square miles (27,340 km2), 25.7% of which is water. Several large bays distinctly shape its coast. Boston is the largest city, at the inmost point of Massachusetts Bay, and the mouth of the Charles River. Despite its small size, Massachusetts features numerous topographically distinctive regions. The large coastal plain of the Atlantic Ocean in the eastern section of the state contains Greater Boston, along with most of the state's po...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$80,948 to $122,311

Outbound Contact Center Manager in Austin, TX
Manage capacity by distributing tasks to ensure SLA adherence.
December 22, 2019
Provide feedback and enforce best practices across the workflow.
November 15, 2019
Monitor key metrics for individual team members and hold them accountable.
October 02, 2019