Outbound Contact Center Manager jobs in Massachusetts

Outbound Contact Center Manager manages and directs all aspects of outbound contact center operations. Implements and reviews contact center outbound policies and procedures. Being an Outbound Contact Center Manager oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. Responsible for staff recruiting, performance evaluation, training, and development. Additionally, Outbound Contact Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Contact Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be an Outbound Contact Center Manager typically requires 3+ years of managerial experience. (Copyright 2020 Salary.com)

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Automotive Store Manager
  • Monro Muffler Brake
  • Pittsfield, MA
  • ... Store Support Center in Rochester, New York. If you like helping others, as much as you like ... Contact us to learn more. Destination Monro! - Your career is here. Job Description Job Description ...
  • yesterday

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Bilingual - Inbound Call Center Representative- Norwell, MA
  • HW Staffing Solutions
  • Norwell, MA
  • ... and managed care initiatives Receive customer inquiries via phone, fax, mail, e-mail, etc ... accurate contact and outcome details within our database Location: The company is located in ...
  • yesterday

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Bilingual Call Center Representative
  • HW Staffing Solutions
  • Norwell, MA
  • ... managed care initiatives * Receive customer inquiries via phone, fax, mail, e-mail, etc ... Documents and maintains accurate contact and outcome details within our database Location: The ...
  • 2 days ago

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Business Systems Analyst/Technical Lead
  • sgsconsulting
  • Cambridge, MA
  • Minimum of 5 years managing application development projects using Scrum * Must have proven implementation experience with Genesys Cloud, InContact, Five9s, or similar Cloud based Contact Center ...
  • 3 days ago

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Enterprise Account Executive
  • 3Play Media
  • Boston, MA
  • Establish contact through outbound prospecting, online meetings and in-person visits to prospective customers * Coordinate sales efforts with internal departments (Marketing, Account Management ...
  • 3 days ago

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Call Center Representative (Healthcare)
  • Ajilon
  • Burlington, MA
  • Call Center Representative (Healthcare) Ajilon is looking to hire a Call Center Representative in ... Contact all patient candidates within an acceptable timeframe as determined by management
  • 4 days ago

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Admissions Coordinator
  • Evoke Wellness MA
  • Quincy, MA
  • ... a contact center/phone room. * Experience in B2C, or SAAS is preferred. * Experience working with a CRM tool such as Salesforce, Sugar, vTiger, Zoho or Kipu CRM * Experience developing client ...
  • 4 days ago

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Principal Training/Education Specialist
  • Medtronic
  • Mansfield, MA
  • ... customer councils, contact center, social media, portal feedback), conduct trend analysis ... Essential Functions** • Leverage Project Management skills to create and manage training ...
  • 5 days ago

Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an area of 10,555 square miles (27,340 km2), 25.7% of which is water. Several large bays distinctly shape its coast. Boston is the largest city, at the inmost point of Massachusetts Bay, and the mouth of the Charles River. Despite its small size, Massachusetts features numerous topographically distinctive regions. The large coastal plain of the Atlantic Ocean in the eastern section of the state contains Greater Boston, along with most of the state's po...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$80,948 to $122,311

Outbound Contact Center Manager in Austin, TX
Manage capacity by distributing tasks to ensure SLA adherence.
December 22, 2019
Provide feedback and enforce best practices across the workflow.
November 15, 2019
Monitor key metrics for individual team members and hold them accountable.
October 02, 2019