Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Urgently Hiring motivated candidate for manager position for Tin Key Logistics, an Independent Service Provider for FedEx Ground. Duties are to include but are not limited to driver scheduling, driver management and training, dispatch, route management, customer service, direct communication with FedEx Ground employees and ensuring adherence to FedEx Ground policies and requirments for package pickups and deliveries.
Applicant must be willing to participate in preliminary phone interview and if selected, travel to Midland, TX for in-person interview.
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 30 – 40 per week
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Work Location: In person
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0 Outbound Contact Center Manager jobs found in Roswell, NM area