Outbound Contact Center Manager jobs in Saint Cloud, MN

TITLE: RN Case Manager

REPORTS TO: Director of Nursing

Job Summary:
The RN/Case Manager is a registered nurse, licensed by the state, and has experience in geriatric nursing, rehabilitation, safety, critical thinking skills and team management.  Understands the important of being a good leader and team player.  Demonstrates understanding and realizing the importance of each staff person in the Clarkfield Care Center team.

Qualifications: Must be registered and licensed with the State of Minnesota as a RN/ and must maintain licensure. The RN Case Manager is also required to have an ability to read, write and speak English and complete and pass a state background study form which checks for certain criminal convictions or serious/recurring maltreatment.

General Responsibilities:

• Follows the Clarkfield Care Center nursing service objectives and philosophy established by the Director of Nursing Services.
• Follows standards of nursing practice.  Leads by example with the staff he/she works with.
• Follows Clarkfield Care Center nursing policy and procedures.
• Schedules daily rounds to see and assess residents at their bedside and in the dining room.
• Ensures that all nursing services provided to the residents under his/her case management receive adequate and timely care, which is pertinent to the resident’s health status/condition.
• Will be responsible to meet the resident/family needs by doing resident assessment, planning, evaluation and supervision of cares.
• Assures the accuracy of resident records.
• Participates in the evaluation of staff performance.  Recognizes staff strengths and works toward improving their weaknesses.
• Assures that a comprehensive plan of care is established and implemented for each resident and that the plan is reviewed at least quarterly and within seven days of the revision of the comprehensive resident assessment.
• Follows the RAI process and consistently uses the MDS user’s manual for guidance on interpretive guidelines.  Seeks out help when warnings come up or needing another opinion to correctly complete MDS.  Careful to follow MDS and RCC schedules.
• Interacts with physicians to plan care of residents.
• Contributes to identify quality of care, resident rights, quality of life, or facility practice problems.
• Assures that nursing personnel caring for residents under her/his case management are following the resident’s care plan.  Does teaching of staff of correct procedures.
• Aware of good customer service and demonstrates the use of it.
• Uses quality management skills and leadership skills to fulfill the mission of Clarkfield Care Center.
• Participates in department head meetings and communicates all pertinent information regarding resident care to other departments as each resident’s health status/condition changes.
• Communicates to Education Coordinator any/all education/re-education of nursing staff persons.
• Represents Clarkfield Care Center to other organizations as an organization that is committed to deliver a community of services grounded in faith.  Be especially conscious and careful of this when serving on community committees, boards, and in general friendships.
• Other duties as assigned.

In keeping with federal, state and local laws, Clarkfield Care Center/ Home Care policy forbids employees and associates from discriminating against anyone based on race, religion, color, creed, gender, age, marital status, national origin, sexual orientation, status with regard to public assistance, veteran status, familial status, disability or any other characteristic protected by law.  Clarkfield Care Center/ Home Care is committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career advancement. Clarkfield Care Center/ Home Care also provides reasonable accommodations to disabled employees and applicants as required by law.