Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Jordan Credit Union seeks an employee who cares about the financial needs of our members and will do everything they can to make our member's day better. He/She must find satisfaction in serving others, understand the value and purpose of their job, strive for personal growth and excellence, and work autonomously through learning and innovation.
HOURS
Monday through Friday from 8:45 am to 6:15 pm with a half day off each week.
DUTIES
Assist members and potential members with their telephone and text requests in a quick, courteous, and accurate manner. Maintain a pleasing and professional demeanor while addressing member concerns and questions. Act as liaison between members and other internal departments, transferring calls and texts to appropriate staff.
QUALIFICATIONS
You must be 18 years or older to work for Jordan Credit Union. Ability to fluently speak, read, and write in both Spanish and English is preferred.
0 Outbound Contact Center Manager jobs found in Sandy, UT area