Outbound Contact Center Manager jobs in Vineland, NJ

Outbound Contact Center Manager manages outbound call center operations and agents that sell products or services to new and existing customers. Develops standards and monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Manager implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. Sets and communicates operational policies and procedures. Additionally, Outbound Contact Center Manager may require a bachelor's degree. Typically reports to a director. The Outbound Contact Center Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Outbound Contact Center Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Call Center Agent - Inbound/Outbound - Port Elizabeth, South Africa
  • WNS Global Services
  • Port Elizabeth, NJ FULL_TIME
  • Company DescriptionWNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400 global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000 Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000 people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.Job DescriptionWe are looking for customer-focused and results-orientated individuals, with sound problem-solving and  interpersonal skills, to deliver effective solutions for customers, to enable collections and minimize bad-debt write-offs for our UK-based clients. KEY RESPONSIBILITIES WILL INCLUDE: Query Handling (Inbound, Outbound & Back-office)Investigating and responding to a defined range of customer queries or inquiries, to deliver appropriate, accepted resolutions for customers.Liaising with internal/ external parties to resolve customer queriesAnalyzing and interpreting data on the available systems to resolve customer queriesEscalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.Provide accurate information on products and services to customers to ensure consistency across the organizationRetrieving and updating customer or company information on the relevant  systems to ensure accurate information is available for processing. Correcting customer records based on data gathered (i.e. updating customer contact details and escalating concerns regarding missing / expected data) to enable issues to be resolved.Completing a defined range of transactions using specified processes to ensure accurate processing of informationProviding regular feedback on work in progress and activity levels to your Team Leader via metrics, to ensure workloads are appropriately managed and performance standards met.Accurately completing work trackers on a daily basis to enable workloads to be appropriately allocated. Keeping up-to-date on relevant company policy and local procedures to ensure tasks are appropriately handled, first time right. QualificationsQUALIFICATIONS AND LEVEL OF EXPERIENCE REQUIRED:A Matric certificate or equivalent qualification.Above-average proficiency in English is an essential requirementPreference will be given to candidates with experience in dealing with international clientsA minimum of 6 months working experience in dual-focus (back-office & voice) Agent/Associate role, within an inbound/outbound contact center environmentProficiency in the following Microsoft packages (Word, Excel & Outlook)
  • 9 Days Ago

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Outbound Relationship Specialist
  • Kaelo
  • Port Elizabeth, NJ FULL_TIME
  • Company DescriptionAbout Kaelo Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healt...
  • 12 Days Ago

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Licensed Practical Nurse - Case Manager FT/PT
  • Hammonton Center
  • Folsom, NJ FULL_TIME
  • Hammonton Center is seeking Licensed Practical Nurses (LPNs) to work for our Skilled Nursing Facility in Hammonton, NJ.Now offering a NEWLY INCREASED $5,000 Sign-on Bonus!We just raised our rates!!!St...
  • 2 Days Ago

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Registered Nurse Case Manager FT/PT
  • Hammonton Center
  • Hammonton, NJ FULL_TIME
  • Registered Nurse (RN)Hammonton Center is seeking an experienced Registered Nurse (RN) to work at our Skilled Nursing Facility in Hammonton NJ. We just raised our rates to $30.97 an hour!Earn an extra ...
  • 1 Month Ago

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RN/LMSW/LISW/LCSW Case Manager
  • Hammonton Center
  • Hammonton, NJ FULL_TIME
  • Registered Nurse (RN)Hammonton Center is seeking an experienced Registered Nurse (RN) to work at our Skilled Nursing Facility in Hammonton NJ. We just raised our rates to $30.97 an hour!Earn an extra ...
  • 1 Month Ago

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Licensed Practical Nurse - Case Manager FT/PT
  • Hammonton Center
  • Hammonton, NJ FULL_TIME
  • $2,000 Sign-on Bonus!Start receiving bonus after 1st week of workLicensed Practical Nurse (LPN)Hammonton Center is seeking LPN Team Members to workfor our Skilled Nursing Facility in Hammonton, NJ.Gre...
  • 1 Month Ago

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0 Outbound Contact Center Manager jobs found in Vineland, NJ area

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Customer Relations Specialist
  • Suburban Propane, LP
  • Hammonton, NJ
  • > > **Customer Relations Specialist** **Hammonton , NJ** **JOB ID: 7610** **JOB CATEGORY: Customer Service** **POSITION ...
  • 3/28/2024 12:00:00 AM

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Customer Experience Coordinator
  • Department of Transportation
  • Atlantic City, NJ
  • ** Customer Experience Coordinator** **Department of Transportation** ** Office of Information & Technology, Business Pa...
  • 3/28/2024 12:00:00 AM

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Internship Program
  • Diversified Industries Inc.
  • Swedesboro, NJ
  • Job Description We are looking to hire a new Intern to assist in Sales, Marketing, IT and other related areas of the bus...
  • 3/28/2024 12:00:00 AM

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Customer Service Associate
  • Wawa, Inc.
  • Malaga, NJ
  • Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Cust...
  • 3/27/2024 12:00:00 AM

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Customer Experience Analyst
  • Department of Transportation
  • Atlantic City, NJ
  • ** Customer Experience Analyst** **Department of Transportation** ** Office of Information & Technology, Business Partne...
  • 3/27/2024 12:00:00 AM

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Supervisor (m/w/d) Customer Service
  • Gruner + Jahr
  • New Castle, DE
  • ** Supervisor (m/w/d) Customer Service** Der DPV ist ein 100% Tochterunternehmen von Gruner + Jahr und bernimmt als Full...
  • 3/26/2024 12:00:00 AM

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Customer Service Associate - Glassboro
  • Myrepublicbank
  • Glassboro, NJ
  • ** Customer Service Associate - Glassboro** **Job Category****:** Customer Service **Requisition Number****:** CUSTO0153...
  • 3/26/2024 12:00:00 AM

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Service Advisor
  • Transteck Inc - Bridgeport
  • Swedesboro, NJ
  • TRANSTECK, INC. JOB DESCRIPTION Job Title: Service Advisor Job Reports To: Service Manager Exempt or Non-Exempt: Exempt ...
  • 3/25/2024 12:00:00 AM

According to the United States Census Bureau, the city had a total area of 69.029 square miles (178.785 km2), including 68.424 square miles (177.218 km2) of land and 0.605 square miles (1.568 km2) of water (0.88%). Of all the municipalities in New Jersey to hold the label of City, Vineland is the largest in total area. (Hamilton Township in Atlantic County is the largest municipality in New Jersey in terms of land area. Galloway Township, also in Atlantic County, is the largest municipality in total area, including open water within its borders.) Vineland borders Deerfield Township, Millville,...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$124,822 to $168,075
Vineland, New Jersey area prices
were up 1.5% from a year ago

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