Outbound Contact Center Manager jobs in Westfield, MA

Outbound Contact Center Manager manages and directs all aspects of outbound contact center operations. Implements and reviews contact center outbound policies and procedures. Being an Outbound Contact Center Manager oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. Responsible for staff recruiting, performance evaluation, training, and development. Additionally, Outbound Contact Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Contact Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be an Outbound Contact Center Manager typically requires 3+ years of managerial experience. (Copyright 2020 Salary.com)


53 Outbound Contact Center Manager jobs found in Westfield, MA area

  • Collabera
  • Bloomfield, CT
  • Short Term Disability and Total Absence claims, prepares correspondence, manages STD/FML and ... outbound,Customer Service Representative,CSR,Customer Service associate,Customer Service executive ...
  • yesterday

SAP OTC HANA Architect
  • Advantage Resourcing
  • Ludlow, MA
  • SAP SD Order Management with EDI. * Knowledge of newer OTC functionality offered in S/4HANA ... Outbound and Replenishment deliveries. * Customer Billing and I/C Billing integration with FI-AR
  • 2 days ago

VP Full Stack Developer Medicare Retail Sales & S
  • ExecuNet
  • Hartford, CT
  • ... center and / or several systems analysis/programming sections. Fundamental Components • ... Work with product managers and the scrum team to effectively translate the business requirements in ...
  • 4 days ago

Westfield is located at 42°7′46″N 72°44′46″W / 42.12944°N 72.74611°W / 42.12944; -72.74611 (42.129492, −72.745986). It is bordered on the north by Southampton, on the northeast by Holyoke, on the east by West Springfield, on the southeast by Agawam, on the south by Southwick, on the southwest by Granville, on the west by Russell, and on the northwest by Montgomery. Westfield is split into the "South Side" and the "North Side" by the Westfield River, and the northwestern section of town is known as Wyben. According to the United States Census Bureau, the city has a total area of 47.4 square ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$77,675 to $117,374
Westfield, Massachusetts area prices
were up 1.6% from a year ago

Outbound Contact Center Manager in Austin, TX
Monitor key metrics for individual team members and hold them accountable.
August 14, 2019
Provide feedback and enforce best practices across the workflow.
October 19, 2019
Manage capacity by distributing tasks to ensure SLA adherence.
November 26, 2019