Outbound Contact Center Manager jobs in Worcester, MA

Outbound Contact Center Manager manages and directs all aspects of outbound contact center operations. Implements and reviews contact center outbound policies and procedures. Being an Outbound Contact Center Manager oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. Responsible for staff recruiting, performance evaluation, training, and development. Additionally, Outbound Contact Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Contact Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be an Outbound Contact Center Manager typically requires 3+ years of managerial experience. (Copyright 2020 Salary.com)

Filters

Clear All

Filter Jobs By Location

108 Outbound Contact Center Manager jobs found in Worcester, MA area

A
Bilingual Customer Account Advisor
  • Aarons
  • Boylston, MA
  • Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and ... by management * Clean and certify merchandise in the Quality Assurance Center for all items ...
  • 10 hours ago

A
Bilingual Customer Account Advisor
  • Aarons
  • North Brookfield, MA
  • Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and ... by management * Clean and certify merchandise in the Quality Assurance Center for all items ...
  • 10 hours ago

C
Customer Service Representative - Call Center
  • Connexion Systems & Engineering, Inc.
  • Marlborough, MA
  • ... Management. * Respond to customer inquiries via phone, fax and email including making changes to existing orders, proof of delivery, order status, sales contact information, etc. * Follow up to ...
  • 12 hours ago

C
Call Center & Customer Service Rep
  • Connexion Systems & Engineering, Inc.
  • Marlborough, MA
  • ... Management. * Respond to customer inquiries via phone, fax and email including making changes to existing orders, proof of delivery, order status, sales contact information, etc. * Follow up to ...
  • 12 hours ago

C
Customer Service - Call Center (Remote Options)
  • Connexion Systems & Engineering, Inc.
  • Marlborough, MA
  • ... Management. * Respond to customer inquiries via phone, fax and email including making changes to existing orders, proof of delivery, order status, sales contact information, etc. * Follow up to ...
  • 15 hours ago

A
Bilingual Customer Account Advisor
  • Aarons
  • Worcester, MA
  • Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and ... by management * Clean and certify merchandise in the Quality Assurance Center for all items ...
  • 20 hours ago

C
Call Center Representative (REMOTE)
  • Connexion Systems & Engineering, Inc.
  • Westborough, MA
  • Enter fax, phone, and email orders for multiple divisions into Oracle Order Management. * Respond ... contact information, etc. * Follow up to ensure appropriate documentation has been received or ...
  • yesterday

C
Delivery & Engagement manager
  • Cygnus Professionals
  • Westborough, MA
  • ... contact for all client discussions and escalations. Required experience - a) Team leader who has ... of management of - Win2K Servers, Hypervisors, Active Directory, System Center, Exchange ...
  • yesterday

Worcester has a total area of 38.6 square miles (100 km2), 37.6 square miles (97 km2) of land and 1.0 square mile (2.6 km2) (roughly 2.59%) of water. Worcester is bordered by the towns of Auburn, Grafton, Holden, Leicester, Millbury, Paxton, Shrewsbury, and West Boylston. Worcester is known as the Heart of the Commonwealth, because of its proximity to the center of Massachusetts. The city is about 40 miles (64 km) west of Boston, 50 miles (80 km) east of Springfield, and 38 miles (61 km) northwest of Providence, Rhode Island. The Blackstone River forms in the center of Worcester by the conflue...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Manager jobs
$78,270 to $118,273
Worcester, Massachusetts area prices
were up 1.6% from a year ago

Outbound Contact Center Manager in Austin, TX
Monitor key metrics for individual team members and hold them accountable.
August 14, 2019
Provide feedback and enforce best practices across the workflow.
October 19, 2019
Manage capacity by distributing tasks to ensure SLA adherence.
November 26, 2019