Outbound Contact Center Supervisor jobs in the United States

Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2020 Salary.com)

Customer Service Representative / Call Center Representative (Spanish Bi-lingual)
  • Freeway Funding
  • Camarillo, CA
  • Customer Service Representative / Call Center Representative Position Responsibilities ... Handling inbound/outbound phone traffic * Entering/updating customer contact notes and information
  • 8 hours ago

  • Hutchinson Mayrath
  • Clay Center, KS
  • ... Sales and has no supervisory responsibilities. Position competencies require excellent ... Employee must be able to represent the Company in positive/professional manner in daily contact ...
  • 14 hours ago

Outbound Distribution Supervisor
  • Nivel
  • Phoenix, AZ
  • Outbound Distribution Supervisor Job Type: Full-Time Shift: (10:00AM-7:30PM), M-F. Occasional ... Contribute in building a "Center of Excellence" in the Southwest Distribution Center. * Understand ...
  • yesterday

Call Center Director
  • Shield HealthCare
  • Santa Clarita, CA
  • Job Summary: We are currently seeking an experienced Contact Center Director to work in our ... supervisors and leads ยท Responsible for attainment of all performance measures such as quality ...
  • 2 days ago

Inside Sales Supervisor
  • ClearCaptions
  • Roseville, CA
  • Our Outbound Call Center operates 6 days a week and this position will require flexibility to work ... Troubleshoots telephony or CRM issues for agents and acts as department contact to resolve system ...
  • 2 days ago

Call Center Representative
  • Staff Logic
  • Chandler, AZ
  • One (1) year of customer service, high volume call center, public contact related professional experience required (preferably in an outbound call center environment) * Multi-line/call center phone ...
  • 2 days ago

Customer Care Representative, Outbound
  • National General Insurance
  • Mesa, AZ
  • Mortgage Lending Call Center specific experience * 1+ years of experience in a Call Center #LI-JD1 ... contact NGIC main office by phone at (336) 435-2000.
  • 3 days ago

Residential Counselor II- Sat & Sun 8a-8p Second Street, Wed Miller
  • Mental Health Center of Denver
  • Denver, CO
  • Mental Health Center of Denver provides you with the support you need to help you develop a career ... In emergency situations, contact other residential staff, your supervisor, or other clinicians when ...
  • 4 days ago

Income Estimation for Outbound Contact Center Supervisor jobs
$38,894 to $59,289