Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Job Description
The Contact Center Team Leader is responsible for coaching and assisting Contact Center Agents in answering all incoming telephone calls, scheduling appointments, and directing them to the appropriate department or individual.
The Contact Center Team Leader approaches his / her tasks in a team-based care fashion that supports our Contact Center Agents to assist patients and their families in self-management, self-efficacy, and behavior change.
Supervision Exercised : Supports all Contact Center Agents
We offer :
Our Mission is to provide a quality, integrated healthcare home to the communities we serve
Qualifications
Education : Graduation from High School or equivalent required
Experience : One year general office experience required
Licensure / Certification : No licensure or certification is needed to be hired, although Contact Center Team Leaders must become credentialed through the Salud career ladders program in the time frame specified by Salud
Knowledge, Skills, and Abilities :
The application window is anticipated to close by 4 / 30 / 24
Additional Information
Salud Family Health Centers is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race, color, religion, national origin, sex, disability, sexual orientation, gender identity, or any other applicable status protected by federal, state, or local laws.
All your information will be kept confidential according to EEO guidelines.
Last updated : 2024-03-31