Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Bring your passion for animal care to the most advanced care center for large and small animals in Minnesota! This position is a perfect fit for you if you put clients first in everything you do, greet and admit all clients at the front desk, schedule appointments and aid clients via phone. Answer and respond to client needs/requests, seek solutions and reduce client anxiety while enhancing their experience. Interact effectively with others in a team-focused manner and act as an ambassador to the Veterinary Medical Center and University.
Some of the various day-to-day duties will be:
Minimum Qualifications
Preferred Qualifications:
Hourly Salary Range:
$21.60 to $28.14
Benefits Highlights:
Apply through the University of Minnesota Human Resources Employment online process at https://humanresources.umn.edu/content/find-job using Job ID 343467.
Job Type: Full-time
Pay: $21.60 - $28.14 per hour
Benefits:
Schedule:
Work setting:
Experience:
Work Location: In person