Outbound Contact Center Supervisor jobs in North Las Vegas, NV
Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Outbound Contact Center Supervisor jobs
Billing Supervisor
- Contact Government Services, LLC
-
Las Vegas, NV
FULL_TIME
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Billing SupervisorEmployment Type: Full-Time, Mid-LevelDepartment: Financial
CGS is seeking a Billing Specialist to join our team supporting our mission. This position will entail a wide range of duties including being responsible for the effective hands-on coordination and management of the e-billing and payment cycle workflow related to payment posting, charge corrections, monthly reconciling of payments to bank deposits for the Firm’s offices and other duties as assigned.
CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.Skills and attributes for success:- Ensures accurate observance of e-billing requirements and processes.
- Prepares monthly, semi-monthly and ad-hoc billing reports for internal and external clients.
- Ensures timely invoice submission to clients, based on established timelines.
- Creates and distributes ad hoc operational and billing reports to management as requested.
- Works with Controller and Accounting Department to identify, review and recommend changes to automate or enhance timeliness, accuracy, and efficiency of billing processes.
- Supports internal and external auditors as requested.
- Supervises e-billing and receivables staff.
- Evaluates e-billing and receivables staff skill levels, recommends any necessary training/changes.
- Provides feedback to staff performance appraisals, develops performance management objectives to address concerns, drives engagement and retention; participates in team hiring and separation decisions.
- Delegates assignments and projects to staff as appropriate
Qualifications:- Demonstrated ability to work well, be influential and articulate initiatives, projects, results, and analyses to senior leadership and staff, including presenting ideas in a clear, succinct manner.
- High attention to detail, outstanding organizational skills and the ability to manage time effectively.
- Excellent interpersonal and communication skills (oral and written), professional demeanor and presentation.
- Analytical with strong problem-solving skills, takes initiative and uses good judgment, excellent follow-up skills.
- Work efficiently with the ability to multi-task and set priorities while maintaining and delivering the highest quality work product accurately.
- Position also requires the ability to work under pressure to meet strict deadlines, adapt to a fast paced high pressure environment to achieve business goals and objectives.
- Ability to work both independently and as part of a cross-functional, collaborative team.
- Bachelor's Degree or equivalent experience in Accounting, Finance, or related field preferred.
- Five years of legal billing/receivables experience and in-depth knowledge of accounting principles and billing software; Advanced experience in e-billing.
- Two years of supervisory experience in similar role and ability to assume a leadership role.
- Advanced knowledge of MS Applications to include Excel, Outlook, and Access.
Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.
For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and delivering the best quality to our consumers mending those relations for years to come.
We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision
- Life Insurance
- 401k
- Flexible Spending Account (Health, Dependent Care, and Commuter)
- Paid Time Off and Observance of State/Federal Holidays
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.com - 29 Days Ago
Contact Center Representative
- One Nevada Credit Union
-
Durango, NV
FULL_TIME
- Looking for a career opportunity in banking? At One Nevada Credit Union, employees matter and we could have the perfect opportunity for you! Our employees play a huge role in our continued success - i...
- 17 Days Ago
Outbound Call Center Representative
- BSE Professional Services
-
Henderson, NV
TEMPORARY
- We are seeking an Outbound Call Center Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Respon...
- 12 Days Ago
Inbound/Outbound Sales Supervisor
- JKR Windows
-
Saint George, UT
FULL_TIME
- At JKR Windows, we're more than just a leading window replacement company; we're a people development powerhouse that just so happens to sell windows. Our culture is our foundation - emphasizing growt...
- 9 Days Ago
Inbound/Outbound Sales Supervisor
- JKR Windows
-
Saint George, UT
FULL_TIME
- Exciting Career Opportunity at JKR Windows: Inbound/Outbound Sales Supervisor Are you ready to elevate your sales career to unprecedented heights? Look no further than JKR Windows, a pioneering force ...
- 29 Days Ago
Call Center Supervisor
- AGR Group Nevada, LLC
-
Henderson, NV
FULL_TIME
- We are seeking energetic and reliable professionals to join our management team. The successful candidates will be responsible for energizing team, hitting daily and weekly targets, and utilizing comp...
- 16 Days Ago
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0 Outbound Contact Center Supervisor jobs found in North Las Vegas, NV area
Customer Care Team Lead
- Sunbit
-
Las Vegas, NV
- JOB TITLE: Customer Care Team Lead LOCATION: Las Vegas, Nevada WORK SCHEDULE: Flexible Who We Are: Sunbit builds financi...
- 4/23/2024 12:00:00 AM
Customer Care Team Lead
- Sunbit
-
Las Vegas, NV
- JOB TITLE: Customer Care Team Lead LOCATION: Las Vegas, Nevada WORK SCHEDULE: Flexible Who We Are: Sunbit builds financi...
- 4/23/2024 12:00:00 AM
Patient Access Representative (MA) - LV Family Medicine Clinic - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
- University of Southern California
-
Las Vegas, NV
- The Patient Access Representative/Scheduler must have an in-depth knowledge in all the functions required for patient ch...
- 4/23/2024 12:00:00 AM
Patient Services Coordinator
- UMC Southern Nevada
-
Las Vegas, NV
- Position Summary EMPLOYER-PAID PENSION PLAN (NEVADA PERS) COMPETITIVE SALARY & BENEFITS PACKAGE As an academic medical c...
- 4/22/2024 12:00:00 AM
Per Diem Patient Services Coordinator
- University Medical Center of Southern Nevada
-
Las Vegas, NV
- Salary: $25.33 Hourly Location : Las Vegas, NV Job Type: Per Diem Job Number: 24-79350 Department: PT PLACEMENT CNTR - 8...
- 4/21/2024 12:00:00 AM
CSR National Sales Hospitality
- US Foods
-
North Las Vegas, NV
- ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE. Join Our Community ...
- 4/20/2024 12:00:00 AM
Customer Service Representative
- LifeTrans
-
North Las Vegas, NV
- Main Responsibilities of a Customer Service Representative Answer incoming calls Schedule transportation for clients nee...
- 4/19/2024 12:00:00 AM
Customer Experience Agent - $15 Per Hour
- Goodwill San Antonio
-
Las Vegas, NV
- Job Description Customer Experience Agent - $15 Per Hour - 179763 **Description** **GET TO KNOW ALORICA** At Alorica, we...
- 4/19/2024 12:00:00 AM
About North Las Vegas, Nevada
North Las Vegas is a city in Clark County, Nevada, United States, in the Las Vegas Valley. As of the 2010 census it had a population of 216,961, with an estimated population of 249,180 in 2017. The city was incorporated on May 16, 1946. It is in the Las Vegas–Paradise, NV MSA and is the fourth largest city in the state of Nevada.
Located in the southwestern United States in the Mojave Desert, North Las Vegas sits north and east of Las Vegas. According to the United States Census Bureau, North Las Vegas has a total area of 101.4 square miles (262.6 km2), of which 0.04 square miles (0.1 km2), o...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Supervisor jobs
$41,077 to $62,625
North Las Vegas, Nevada area prices
were up 2.5% from a year ago
were up 2.5% from a year ago
What does an Outbound Contact Center Supervisor do?
Outbound Contact Center Supervisor in Lafayette, LA
All employees are part of one team and all supervisors are supes of that team.
February 13, 2020