Outbound Contact Center Supervisor jobs in Oregon

Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Contact Center Representative
  • OnPoint Community Credit Union
  • Happy Valley, OR FULL_TIME
  • Overview

    Not just a Customer Service Representative, but a Contact Center Representative! We (OnPoint Community Credit Union) are a not-for-profit financial institution and are Member owned. That’s right, our Members own us and we are here to serve them with the best customer service out there!

     

    Our Contact Center team sits in our Clackamas Operations Contact Center and are the first line of communication with our Members who call in for a variety of questions, transactions and other financial services and needs. Through an interactive, responsive and consultative approach, Contact Center Representatives are responsible for effectively handling in-bound calls and emails from our Members and are passionate about providing extraordinary Customer Service. They use knowledge of financial products, services, procedures, as well as customer service skills to conduct a variety of account transactions, provide information and support, address and resolve issues/concerns and refer business to callers in a manner exceeding customer service satisfaction.

     

    OnPoint employees are rewarded, acknowledged and appreciated! We take care of our Members and OnPoint takes care of us by offering employees a generous vacation package, incentives, competitive hourly pay, 100% - paid employee medical, dental and vision premiums, Tri-Met / parking passes, 401k matching, tuition reimbursement and more!

    Responsibilities

    Essential Functions:

    • Effectively communicates with members and colleagues on general and complex inquiries and skillfully use customer service skills to find resolutions and answers to inbound calls and emails. Identifies solutions leading to the retention and the building of member relationships while consistently maintaining a high level of customer service.
    • Exceeds customer service standards while maintaining peer average call volume.
    • Answer all inbound calls by welcoming callers in a polite, friendly and professional manner. Continue great customer service throughout the phone call by thanking caller by name, demonstrating interest and willingness to help, projecting energy in tone, being friendly and genuine and ensuring callers’ needs are fulfilled.
    • Effectively handle high inbound call volume while representing Credit Union in a friendly and professional manner while providing exceptional customer service to Members.
    • Answers questions, troubleshoots requests and brings appropriate resolution to account problems.
    • Maintains knowledge of all products, services, and processes offered by the Credit Union to effectively build member relationships and provide superior customer service.
    • Refers financial products and services and meet established referral goals set by Contact Center Manager.
    • Understands the practices of various support departments and the overall impact on customer service and the work flow.
    • Is knowledgeable of and adheres to established policies, procedures and processes and exercises appropriate approval authority.
    • May assist in training new and existing employees, in conjunction with Contact Center management and the Training Department.
    • May perform outbound calling to build member relationships.
    • Perform other duties as assigned.

    Knowledge, Skills & Competencies:

    • Possesses excellent written and oral communication skills. Use language effectively to gather information and facilitate the exchange of thought and ideas. Expresses self clearly and logically.
    • Possesses exceptional analytical skills and use of sound judgement. Is competent at applying logic to solve problems.
    • Is proficient in arithmetic, ten-key and basic computer skills
    • Competently handles a variety of task simultaneously independently.
    • Competently works under pressure, is skilled at calmly diffusing highly charged situations and works with a sense of urgency.
    • Proficient at researching and analyzing information.
    • Possesses strong interpersonal skills. Possesses excellent collaboration skills and uses positive communication techniques in order to effectively resolve conflict
    • Is a quick and thorough learner and competently applies newly learned information.
    • Is quick to adopt and support frequent updates and changes.
    • Must be detail oriented and skilled in data entry.

    Qualifications

    Experience Requirements:

    • High School Diploma or equivalent
    • Preferred one year customer service experience
    • Application of basic computer skills
    • Preferred previous job duties in a CSR / Customer Service Representative titled position
    • Knowledge of financial institutions and bilingual skills a plus
    • Experience in the use of general math, experience with ten-key and basic computer skills
    • Must have Saturday availability

     

    Additional Information: 

    Starting Pay: $21.00 per hour with no previous banking experience!

     

    See what it is like to be a Contact Center Representative at OnPoint: https://onpointcu.wistia.com/medias/wjjgdaj8bx

     

    To authentically live up to our purpose of building strong communities, OnPoint is committed to prioritizing diversity, equity and inclusion in our conversations, relationships, actions, and services. Our DEI strategy will be guided by continuous education, data-driven performance metrics, shared accountability and an emphasis on cultivating meaningful and respectful connections.

     

    Keywords: Inbound call center, call center, contact center, customer relationship manager, customer service rep, customer service representative, call center representative, call center rep, customer service associate, customer service agent, member service representative, CSR, contact center rep, contact center representative, solutions center

     

    OnPoint Community Credit Union is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

    #LI-Remote

     

  • 20 Days Ago

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Contact Center Representative
  • OnPoint Community Credit Union
  • Portland, OR FULL_TIME
  • Overview Not just a Customer Service Representative, but a Contact Center Representative! We (OnPoint Community Credit Union) are a not-for-profit financial institution and are Member owned. That’s ri...
  • 2 Days Ago

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Contact Center Manager
  • Kaiser Permanente
  • Hillsboro, OR FULL_TIME
  • Job Summary: Serves as the strategic, operational and administrative leader for assigned lines of business in a highly specialized Contact Center environment. Develop and maintain efficient ongoing op...
  • 2 Days Ago

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Contact Center Specialist or Officer
  • Marion & Polk Schools Credit Union
  • Salem, OR FULL_TIME
  • DescriptionMaps Credit Union seeks a Contact Center Specialist or Officer to provide exceptional service and information to members regarding Credit Union products or services, member transactions, an...
  • 6 Days Ago

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Contact Center Representative - Tech Support
  • OnPoint Community Credit Union
  • Happy Valley, OR FULL_TIME
  • Overview The Technical Operations Member Services Specialist delivers prompt, friendly and professional service to our members by managing incoming digital banking calls and effectively answering ques...
  • 19 Days Ago

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Outbound Warehouse Supervisor (FT)
  • SYSCO.COM
  • Wilsonville, OR FULL_TIME
  • This is a night shift position, and the work schedule does vary, depending on the work needs. JOB SUMMARY: This is an Operations position responsible for supervising the activities associated with nig...
  • 12 Days Ago

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Contact Center EL Associate
  • S & S Worldwide Inc
  • Colchester, CT
  • Job Description Job Description SEASONAL CONTACT CENTER ASSOCIATE Reports To: Contact Center Supervisor Summary of Respo...
  • 3/28/2024 12:00:00 AM

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Contact Center Supervisor
  • Serenity Healthcare
  • Fort Worth, TX
  • Contact Center Supervisor - Onsite **Location: Fort Worth, TX** Are you ready to lead a team that plays a pivotal role i...
  • 3/28/2024 12:00:00 AM

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Advising Services Operations Manager
  • Zeiders Enterprises
  • Woodbridge, VA
  • Job Title: Advising Services Operations Manager Zeiders is an industry leader in military and family support. Our compan...
  • 3/28/2024 12:00:00 AM

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Bank Contact Center Supervisor
  • State Bank of India (California)
  • Los Angeles, CA
  • Job Description Job Description Our Headquarters located in Downtown Los Angeles is seeking a Contact Center Supervisor ...
  • 3/27/2024 12:00:00 AM

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Lead, Customer Experience Communications
  • MedVantx, Inc.
  • Sioux Falls, SD
  • **Lead, Customer Experience CommunicationsSioux Falls, South Dakota, United States** At Medvantx, we deliver care that g...
  • 3/25/2024 12:00:00 AM

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Member Engagement Supervisor
  • BeneLynk
  • Fort Lauderdale, FL
  • COMPANY OVERVIEW Does the idea of applying your talents at a company that assists people in understanding how to obtain ...
  • 3/25/2024 12:00:00 AM

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Call Center Lead - Full Time
  • Sahara Las Vegas
  • Las Vegas, NV
  • Are you motivated to Have Fun & Make Friends? We are, so if you want to feel excited on your way to work and can't wait ...
  • 3/24/2024 12:00:00 AM

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Manager, Contact Center
  • The University of Miami
  • Miami, FL
  • Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click he...
  • 3/24/2024 12:00:00 AM

Oregon (/ˈɒrɪɡən/ (listen) ORR-ih-gən) is a state in the Pacific Northwest region on the West Coast of the United States. The Columbia River delineates much of Oregon's northern boundary with Washington, while the Snake River delineates much of its eastern boundary with Idaho. The parallel 42° north delineates the southern boundary with California and Nevada. Oregon is one of only four states of the continental United States to have a coastline on the Pacific Ocean. Oregon was inhabited by many indigenous tribes before Western traders, explorers, and settlers arrived. An autonomous government ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Supervisor jobs
$40,890 to $62,340

Outbound Contact Center Supervisor in Lafayette, LA
All employees are part of one team and all supervisors are supes of that team.
February 13, 2020