Outbound Contact Center Supervisor jobs in Quincy, MA

Outbound Contact Center Supervisor supervises employees who place telephone calls or other interactions to potential customers. Monitors and evaluates interactions and workflow to ensure that performance standards and the volume target are met. Being an Outbound Contact Center Supervisor is responsible for the daily activity of contact center policies and procedures including meeting contact center operational standards, maintaining employee service levels, improving quality service, preparing reports, keeping equipment operating, maintaining professional and technical knowledge, and accomplishing organizational goals. May require a bachelor's degree. Additionally, Outbound Contact Center Supervisor typically reports to manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2020 Salary.com)

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39 Outbound Contact Center Supervisor jobs found in Quincy, MA area

Quincy (/ˈkwɪnzi/ KWIN-zee) is the largest city in Norfolk County, Massachusetts, United States. It is part of Metropolitan Boston and one of Boston's immediate southern suburbs. Its population in 2014 was 93,397, making it the eighth-largest city in the state. Known as the "City of Presidents," Quincy is the birthplace of two U.S. presidents—John Adams and his son John Quincy Adams—as well as John Hancock, a President of the Continental Congress and the first signer of the Declaration of Independence. First settled in 1625, Quincy was briefly part of Dorchester and Boston before becoming the ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Contact Center Supervisor jobs
$44,032 to $67,119
Quincy, Massachusetts area prices
were up 2.5% from a year ago

Outbound Contact Center Supervisor in Indianapolis, IN
Manage daily operation of contact center to include the development, analyses and implementation of company directives.
October 20, 2019
Responds to escalated customer issues in an appropriate, professional manner striving to resolve the issue to the customer's satisfaction while ensuring the company's best interests.
March 17, 2020
Suggests methods to improve operations, efficiencies, and services to both internal and external customers.
April 11, 2020