Outpatient Services Director jobs in Iowa

UnityPoint-St Luke's Hospital

Full or Part Time Available

M-F, 8 or 12 hr shifts, every 5th weekend and one holiday/yr

As a member of the interdisciplinary team, contributes professional nursing knowledge and skills in the provision and management of care to patients and their families. Maintains a practice environment that reflects the ANA Code for Nurses, Philosophy of Nursing at UnityPoint Health with in the structure of the Professional Nurse Practice Model and in collaboration with other care givers.

Why UnityPoint Health?

• Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience  a culture  guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits – Our competitive  Total Rewards  program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development – We believe equipping you with support and  development opportunities  is an essential part of delivering a remarkable employment experience.
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

Hear more from our team members about why UnityPoint Health is a great place to work at  https://dayinthelife.unitypoint.org .

Clinical Excellence/Patient Care

• Assesses the needs of patients and families, providing appropriate teaching and making the necessary referrals to provide continuity of care.
• Develops an individual plan of care using a collaborative approach with the patient/family and health care team.
• Promptly completes documentation to assure an accurate legal record of patient’s care.
• Delivers high quality care utilizing the nursing process while demonstrating knowledge and clinical skills of the specialty required on assigned unit in accordance with established policies, procedures and standards of care.
• Utilizes holistic approach (considering biopsychosocial, spiritual, educational, safety, and related criteria) appropriate to the age of the patients and families served in the assigned service area.
• Delegates and provides direction for other healthcare providers and hold them accountable for their involvement in the plan of care.
• Utilizes critical thinking in making independent judgments, and maintains responsibility and accountability for the knowledge of conditions of assigned patients.
• Utilizes the Patient Family Centered Care model of care with the combination of the Katarine Kolcaba’s Comfort Theory.

Development & Patient Education

• Continues professional development and involvement in professional activities that enhance nursing practice by sharing knowledge through networking and research.
• Assess and chooses teaching strategies appropriate to the patient’s and their families’ age specific needs, culture, gender, readiness to learn and level of comprehension.
• Consults appropriate resources within the hospital to provide specialized education.
• Demonstrates knowledge that patient and workplace safety is a priority by preventing errors, accidents and infections and reporting potential or actual concerns immediately.

Communication

• Communicates utilizing the ICARE/FOCUS standards in all aspects of care and interactions with others.

• Handoff of care incorporates information that is included in the SBAR, including all critical data about patient treatment and care, and also plan and goal of care including teaching needs of the patient and family. Patient/Family Centered Care is encouraged with both patient and family being updated and informed about all care needs.
• Effectively communicates with all team members, physicians, ancillary staff and all customers. Verbal communication is clear and concise, and written communication is legible and done using approved abbreviations.

• Provides patients/families with teaching throughout hospital stay for procedures and treatments while in the hospital, and to be prepared to care for home care needs. Referrals are done with appropriate disciplines to assure all patient/family needs are met.

Basic UPH Performance Criteria

• Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
• Demonstrates ability to meet business needs of department with regular, reliable attendance.
• Employee maintains current licenses and/or certifications required for the position.
• Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
• Completes all annual education and competency requirements within the calendar year.
• Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.