Outreach Specialist jobs in Caldwell, ID

** PLEASE NOTE: This is not a direct position with WorkSource Oregon. WorkSource is conducting this recruitment on behalf of an organization based in Ontario, Oregon. **

Position Overview: This is an opportunity to make a positive impact on the lives of the homeless population in Malheur and Harney Counties. Specialist will identify and support individuals who are experiencing homelessness and encourage individuals to seek services. As a member of the team, will use a housing first approach and trauma-informed practices to build trust-based and collaborative relationships. Will respond immediately to help the client overcome barriers to accessing services, advocate and connect them to crucial resources which includes transporting them to services to help them resolve their immediate crisis with the goal of helping them access housing to end the homelessness.

Requirements:

- High School diploma or equivalent

- Experience with MS Office including Word, Excel, Outlook and PowerPoint

- 1 year customer service experience in a professional or office environment

- Valid Driver's License and able to be insured under agency's vehicle is required

Additional Info:

- 12 months of relevant experience working with individuals who are homeless and may have severe and persistent mental health and substance abuse issues

- Demonstrated knowledge of Malheur and Harney Counties resources for disenfranchised populations

- Approachable, friendly, and street savvy

- Must have flexibility to work some evening and weekend hours

- Work independently and in a group setting

Job Duties:

- Develop and maintain a positive relationship with staff, clients, community partners and Managers

- Make connections with individuals experiencing homelessness, build trust and help them access the services they need so they can end their homelessness

- Understand and apply case management skills with oversight.

- Ask clarifying questions of clients in a one-on-one or group setting

- Use critical thinking skills and ability to take on additional tasks when needed

- Keep confidential information confidential

- Basic understanding of how the agency works and the programs offered

- Will access client information utilizing a complex computer system

- Basic understanding of partner/community services available

- Attending training required to achieve knowledge base

- Complete accurate time sheet identifying each grant worked in

- Communicate directly with the Programs Supervisor/Manager on all relevant work situations

- Maintain detailed and confidential information in a professional manner

- Engage with emphasis on communicating with clients (adults and children), some of which may not be motivated or willing, and de-escalating hostile situations

- Organize street and field-based outreach services that shall be conducted in areas where the homeless are known to congregate including but not limited to local libraries, streets, and encampments

- Cultural competency, able to establish effective professional relationships with culturally and racially diverse staff and clients

- Assist individuals/families with gathering housing related documentation

Hours:

- Full-time

Pay:

- $17.01 per hour

Job Type: Full-time

Pay: $17.01 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Ontario, OR: Relocate before starting work (Required)

Work Location: In person