Recruitment Outreach SpecialistCONTRACT POSITION $19.00 per hourUpon completion of the contract, may be considered for full time it availableReports to : Director Career ServicesPrimary Objective : The Recruitment Outreach Specialist is responsible for delivering outstanding customer service directly to new, existing and returning customers.
The Recruitment Outreach Specialist will project a professional company image through face-to-face and phone interaction.
Duties : Act as the primary liaison / point of contact between the Missouri Career Center / Full Employment Council in the resolution of customer service issues at the Missouri Career Center.
Familiar with the Full Employment Council services and programFamiliar with customer services techniquesRespond to customer requests, answer questions, and handle customers in a professional manner working with appropriate staff and providing additional communication and information.
Direct customers / clients to appropriate staff resources and information appropriate to resolve customer concerns. Assist with the customer service continuous improvement and make recommendations to improve customer serviceMaintain a paper log of customer concerns and assist in the follow-up on customers inquiries not immediately resolved.
Must have good listening skillsMust be able to handle a high volume of callsAbility to work under pressure and handle multiple tasks.
Ability to maintain confidentiality in regards to the operations of the Missouri Career Center / Full Employment Council QualificationsHigh School diploma or equivalent.
2-3 years prior customer service experience.Computer skills are essentialAbility to work in a fast-paced environment.Ability to work in a culturally diverse work environment Must be able to manage call center volume effectivelyMust have reliable personal transportation and auto insuranceMust be able to pass a background check Apply in person at the Full Employment Council / Missouri Career Center, (M-F 8-5)Location : 1740 Paseo, KCMO, 64108 Posted March 19, 2024 Applications accepted until position is filledEOE / AA / MF / V / ADA E-Verify EmployerThe Full Employment Council is an Equal Opportunity Employer / Program.
Auxiliary aids are available upon request to individuals with disabilities. All voice telephone numbers may be reached by persons using TTY / TDD equipment via the Missouri Relay Service at 711.
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Last updated : 2024-03-25