Patient Accounts Director jobs in Hillsboro, OR

George Fox University's Student Accounts department is looking for a highly motivated individual to join their team and serve as the Accounts Receivable Manager, Associate Bursar which is referred to internally as the Associate Director of Student Accounts.

About the Job:

The Associate Director (Accounts Receivables Manager / Associate Bursar) plays a pivotal role in our technology-based customer service environment. They must embody innovation, sound judgment, active listening, kindness, and a strong sense of responsibility and accountability. This position serves as a leader in the department's "front office," overseeing a team of specialists and managing related procedures, customer services, and communications.

This individual will effectively deliver on the GFU Be Known Promise, particularly through student receivables and customer service. They must possess the ability to discern, evaluate, and balance financial risk while remaining dedicated to empowering students to complete their degrees. With the authority to enforce policy and make exceptions when necessary, this role significantly impacts student retention and collections processes.

Job responsibilities include, but are not limited to:

• Hiring, leading, training, supervising, evaluating and delegating tasks to staff who are responsible for student receivables and related customer services.
• Defining problems and taking appropriate action, innovatively addressing long term solutions, and implementing procedures to impact retention, mitigate liability, and to assure customer service goals are met.
• Collecting data, establishing facts, drawing valid conclusions and completing required reports.
• Serving as the Veterans (VA) Coordinator for certifications and VA billings. Responsible for VA related compliance and audits.
• Being responsible for undergraduate student payment estimators and clearance processes for all populations while executing delegated authority and decision making.
• Working with students, parents, guarantors and departments setting restrictions, limiting payment options, blocking registration and access to diplomas and transcripts as is allowed by law, enforcing pre-payment status' and recommending students for administrative action such as withdrawal, drop and dismissal.
• Overseeing billing operations, assisting the Director of Student Accounts with the withdraw processes, overseeing withdraws to assure Title IV compliance is met, managing the account transfer process from current to non-current student accounts.
• Working closely with the Financial Aid Office for timely disbursement of aid, identifying compliance concerns, Satisfactory Academic Progress impacts, retention and advocacy for departmental priorities.
• Collaborating and working closely with the Admissions, Career and Academic Planning (CAP) Center and Financial Aid Offices.
• Directing and leading processes relating to new students to assure the best possible first experience.
• Assisting the Director in strategically addressing departmental communication and customer service needs.
• Serving as a representative of GFU to prospective students, parents and guarantors.
• Managing data points, such as service indicators, financial risk coding, payment plans, and overrides.
• Overseeing late fee related appeals and assisting with financial appeals. Tuition appeals as delegated.
• Working closely with those managing third party billings. For example, employers, College Savings Plans, foreign governments.
• Assisting with PeopleSoft troubleshooting, testing and reporting issues to the Associate Director of Systems Operations within the department.
• Leading and giving input on shared workspaces, Google suite, web pages edits and other office needs.
• Executing, writing, and distributing queries / reports for management and internal constituents.
• Communicating effectively and courteously with others, including employees, students, and the public, in a spirit of teamwork, respect and customer service.
• By actions, words, and lifestyle, be a Christian role model to students, whether through casual contact or in a formal supervisory role.
• Demonstrating awareness, respect, and appreciation for diversity of culture, background, race, sex, political views, expressions of faith, etc. and works well with a variety of people.
• Other duties as assigned.
• *See the full job description attached for more information!

A day in the life of this position:

Throughout the day, the Associate Director supervises staff, ensures exceptional customer service, evaluates financial risks, makes policy decisions, problem-solves strategically, and collaborates with colleagues. Adaptable and responsive, the Associate Director addresses emerging issues promptly while embodying the Be Known Promise and advancing the organization's mission. Daily responsibilities could include strategic problem-solving, recognizing and celebrating successes, and providing recommendations to the Director as needed. Additionally, the Associate Director assumes leadership responsibilities in the Director's absence, ensuring continuity and excellence in service delivery.

We're looking for candidates who have:

• A Bachelor's degree, however, competency and a combination of related experience, supervision, leadership and office management is equally valued and will be considered.
• Three years of comparable or related experience.
• The demonstrated ability to use good judgment, active listening, effective decision making, strong interpersonal and problem-solving skills while maintaining high ownership and team values.
• The demonstrated ability to deliver a difficult message with kindness and dignity, without undermining the action, while maintaining personal composure in high stress situations.
• The demonstrated ability to manage multiple priorities and tasks, set goals, and maintain a strong detail orientation while being under tight deadlines.
• Computer proficiency including Microsoft Office, Google Suite experience and Excel, along with the ability to quickly learn and use technology/data to inform decisions.
• Strong customer service, initiative, deductive reasoning and analytical thinking skills.
• The demonstrated ability to maintain discretion and integrity in maintaining confidentiality; including but not limited to FERPA.
• The ability to communicate effectively in English, orally and in writing, including on the telephone and in-person while listening, clarifying, understanding, giving and following instructions.
• A personal commitment to Jesus Christ and express their Christian testimony in a church. In addition, employees agree to live in agreement with the Community Lifestyle Statement and affirm the theological commitments expressed in the Statement of Faith.

Preference will be given to those with the following attributes:

• Experience with accounts receivables in a technology-based environment.
• Experience using integrated software systems.

Job information:

• Hours Per Week: 40 hours per week (1.0 FTE)
• Primary Work Location: Newberg Campus
• Working Conditions: Physical requirements are those of a normal office environment.
• Supervisor: Director of Student Accounts

George Fox University has been transforming student's lives for over 125 years. We are a Christ-centered community that prepares students spiritually, academically, and professionally to think with clarity, act with integrity, and serve with passion. Our vision is to be the Christian university of choice known for empowering students to achieve exceptional life outcomes. We put students first, with Christ at the center of our work, embracing change in order to improve. We are looking for enthusiastic candidates to join us in creating transformational experiences for our students.

Being a part of our community means a commitment to faith and to a lifestyle that is consistent with the university's mission as described in the Statement of Faith and Community Lifestyle Statement on our website.

As a Christ-centered community, George Fox University is an institution that values diversity as an essential dimension of God's design for human communities. In seeking to become a more inclusive community, we especially encourage applications from women and candidates from racial and ethnic backgrounds that are underrepresented in our community.

What is most appealing about working at George Fox University?

• Faith-friendly: Our culture is unique for higher education. At George Fox you can pursue academic excellence while integrating scriptures, praying with staff members and students at work, and helping to make an impact on the world in a way that promotes Christian values.
• Unapologetically Christian: As a university, we have an enduring commitment to Christ, his kingdom and the truth of God's Word.
• Live out your calling: You are able to use your God-given talents and abilities while having a profound influence on students as they deepen their relationship with Jesus Christ.
• Equip students for kingdom work: You can be a part of helping students discover their callings, at which they will be able to glorify the kingdom of God just as they have seen you do.
  
  

For your personal well-being we offer:

• A strong Christian vision and mission-led organization with opportunities for your growth and contributions.
• Wonderful Christian peers and a vibrant student population.
• A beautiful and peaceful campus environment with areas to walk and coffee shops and restaurants close by.
• Free Fitness Center membership.
• Free parking.
• Rich employee benefit package.
  

Application Procedures - kindly apply only through this website

When completing the online application, please upload the following as Word or .pdf documents in the section marked Letter of Interest and Curriculum Vitae or Resume:

• Letter of Interest
• Curriculum Vitae (CV) or Resume
• Other supporting materials may be requested at a later stage of the review process.

Interested applicants are encouraged to apply immediately as review of applications will begin immediately and continue until the position is filled.

We invite you to Be Known at Oregon's largest private and nationally recognized Christian University!

**This position is subject to close at any time, regardless of the date on the posting.
**Have questions or need assistance with our application process? Contact Georgefoxcareers@georgefox.edu