Patient Appointment Scheduler is responsible for answering phone calls and scheduling patient appointments. Triages phone calls as necessary. Being a Patient Appointment Scheduler may conduct patient pre-certification to ensure coverage for appointments and medical care. Requires a high school diploma or equivalent. Additionally, Patient Appointment Scheduler typically reports to a supervisor or manager. The Patient Appointment Scheduler works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Patient Appointment Scheduler typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Description
Job Summary:
Schedule and coordinate the flow of work between the physicians and patients through appointment maintenance.
Essential Duties and Responsibilities:
Scheduling and Demographics
Schedule Revision
Scheduling Module
Telephone Calls and Coverage
Other Duties
Computer and Calculator Use
Medical Terminology Knowledge
Interpersonal Skills:
Working Relationships
Mentor
Personal Growth
Flexibility & Stressful Situations
Adherence to Facility/Departmental Policy:
Confidentiality/Right to Privacy
Attendance/Punctuality
Overtime
Dress Code/Identification
Cell Phone Use
Staff Meetings/In-services
Safety & Infection Control Policies
Care of Environment, Equipment, and Supplies:
Clean, Neat, Safe Environment
Office Equipment Skills/Malfunctioning Equipment
Requirements
Education
Experience
Physical Requirements
Seeing - Must be able to write, type, use a computer, and read patient information - Constant
Hearing - Must be able to hear well enough to communicate with patients/families, physicians, medical staff, co-workers, and the public - Constant
Speaking - Must be able to verbally communicate with patients/families, physicians, medical staff, administrative staff, co-workers, and the public - Constant
Grasping - Must be able to write, type, grasp a telephone, and perform other fine motor duties - Constant
Standing - Occasionally
Sitting - Constant
Weight Demands
Working Conditions
Environmental Hazards
Physical Hazards:
Unique Work Schedule/Travel
Employee Statement of Understanding
I have read and understand the job description for my position. I am able to perform all of the essential functions of this position.
I agree to comply with the corporate compliance policy and all laws, rules, regulations and standards of conduct related to my position. As an employee, I understand my duty to report any suspected violations of the law or the standards of conduct to my immediate supervisor.
As an employee, I will strive to uphold the mission and vision of the organization. All employees are required to adhere to the values in all their interactions with patients, customers, and fellow employees.
Note: This description is intended to describe the general job duties and employment requirements for adequate job performance, and should not be interpreted as an exhaustive report. Additional duties and responsibilities may be assigned at the discretion of the employees’ supervisor.