Patient Experience Manager jobs in Kansas
Recently Added Patient Experience Manager jobs
Patient Experience Specialist
- UKH University of Kansas Hospital Authority
-
Bell, KS
PART_TIME
- Position Title Patient Experience Specialist Days - Part Time Bell Hospital Position Summary / Career Interest: The Patient Experience Specialist is a key resource in developing and maintaining a culture in which patients are at the center of care and service. This coordinator is responsible for autonomously and collaboratively reviewing, prioritizing, investigating, and implementing the most appropriate actions and solutions in response to patient and family complaints, grievances and requests for assistance. The Patient Experience Coordinator serves as a liaison within the health system to understand and respond to any concern presented by patients, patient’s representatives or health system employees on behalf of the patient. The Patient Experience Coordinator facilitates the thorough investigation of these concerns through interactions with the patient/patient representative, the medical record, and staff involved in the care of the patient and works with key stakeholders to create an appropriate response . They collaborate with numerous departments and professionals as appropriate and regularly partner with Risk Management to review cases that are clinical and more complex in nature to evaluate appropriateness of care, promote containment of claims and losses and aid in the reduction of liability exposure. This position requires superb critical thinking, problem solving and analytical skills along with exceptional verbal, written and interpersonal communication skills to effectively interact with a variety of audiences in addressing sensitive patient topics and concerns. Responsibilities: Demonstrates excellence in the areas of critical thinking, problem-solving, interpersonal communication, technical skills and also demonstrates the ability to balance multiple competing priorities. Exercises professional and clinical assessment skills, critical and strategic thinking, and collaborative problem solving approaches to skillfully manage complex and/or clinically-related patient/family complaints and grievances from initial entry into the Patient Relations Department through reasonable resolution or referral to the Risk and Claims Department, maintaining patient rights, confidentiality and adherence to regulatory requirements. Utilizes clinical experience and familiarity with clinical situations and processes to investigate patient/family complaints and grievances through review of medical records, conversation with other clinicians and evaluation of policies and procedures. Draws from clinical body of knowledge to actively participate in planned meetings with partners and providers in clinical departments. Provides consultation to individuals, departments, and committees to promote prompt resolution to concerns, assists in resource identification, and aids in problem-solving in a variety of situations. Proactively communicates and collaborates with Patient Relations colleagues, Risk Management, health system executives, physician colleagues, The University of Kansas Police Department and other members of patient care, leadership and support teams. Assists patients and families in meeting special needs, including but not limited to, patient and family meetings with care teams, resource identification and lost or damaged personal items concerns. Creates empathetic and detail-oriented written responses to patients who have submitted a grievance or formal complaint, in accordance with regulatory requirements. Represents patient/family needs and rights on relevant working committees as requested. Participates in planning and/or presenting relevant orientation and continuing education as requested and serves as a role model to those within the health system regarding conflict resolution, de-escalation and compassionate boundary setting. Maintains appropriate and timely documentation for trending and analysis, according to regulatory agencies. Independently and collaboratively works with members of the health system’s revenue cycle team to evaluate patient billing statements and balances in order to recommend financial adjustments as appropriate for service recovery. JOB REQUIREMENTS Required: Bachelor’s Degree in Nursing, Healthcare Administration, Social Work or related healthcare field and 2 years of previous experience in a healthcare setting with clinical exposure. Ability to effectively operate in high-stress situations and demonstrate productivity both independently and interdependently. Comfort and skill in collaborating with physicians, organizational leaders and executives, members of the care team and other key stakeholders in the organization. Mastery of medical terminology, concepts and processes necessary to liaise between patients, their families and the care team Ability to support and collaborate with a multitude of resources both within the health system and within the community. Capability of gaining immediate credibility with individuals through professionalism, communication skills, experience, empathy and compassion. Ability to reprioritize work based on changing organizational and customer needs Strong analytical, decision-making and critical thinking skills Preferred: Master’s degree in Nursing, Healthcare Administration, Social Work or related field preferred. RN license or LMSW preferred Time Type: Part time Job Requisition ID: R-33059 We are an equal employment opportunity employer without regard to a person’s race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, ancestry, age (40 or older), disability, veteran status or genetic information. Need help finding the right job? We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests. Notice: If you are a Current Employee or Contract Worker, please log into Workday to search for and apply to jobs using the Career application or by searching "Find Jobs". Your application, if submitted using this portal, cannot be moved forward. About The University of Kansas Health System As part of the region’s premier academic medical center, The University of Kansas Health System in Kansas City is a world-class healthcare provider and destination for complex care and diagnosis. We are driven by our commitment to service, continuous improvement and to the highest degree of excellence. Collaboration between physicians, nurses, researchers, educators and other professionals who share their expertise leads to exciting discoveries and life-changing treatments for the people we serve.
- 1 Month Ago
Experience Manager
- Ulta Beauty, Inc.
-
Manhattan, KS
OTHER
- OVERVIEWExperience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At ...
- 16 Days Ago
Experience Manager
- Ulta Beauty, Inc.
-
Salina, KS
OTHER
- OVERVIEWExperience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At ...
- 19 Days Ago
Experience Manager
- Ulta Beauty, Inc.
-
Overland Park, KS
OTHER
- OVERVIEWExperience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At ...
- 24 Days Ago
Branch Manager - Fairway Branch - Fairway, KS
- JPMC Candidate Experience page
-
Fairway, KS
FULL_TIME
- We have an obsession for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and ...
- 2 Months Ago
Coordinator
- PPW Patient Pathways, LLC
-
Independence, KS
FULL_TIME
- 125 16th Ave EFl 5csb, Seattle, Washington, 98112-5211, United States of America LOCATED at VIRGINIA MASON MEDICAL CENTER in Seattle Patient Pathway is a new rapidly-growing team within DaVita, the na...
- Just Posted
Patient Experience Manager jobs at Popular Companies
Clinic Director
- Team Rehabilitation Physical Therapy
-
Saint Clair Shores, MI
- Summary: The Clinic Director's primary responsibilities are developing and growing an outpatient physical therapy clinic...
- 4/25/2024 12:00:00 AM
Dental Office Manager
- Delta Bay Dental Group
-
Brentwood, CA
- About Us:Delta Bay Dental Group is a thriving and patient-focused dental practice committed to delivering exceptional or...
- 4/25/2024 12:00:00 AM
Patient Experience Manager
- Pacific Fertility Center Los Angeles (PFCLA)
-
- JOB SUMMARY As a dedicated and compassionate Patient Experience Manager you will oversee all aspects of patient interact...
- 4/24/2024 12:00:00 AM
Licensed Esthetician
- Rewind Health and Wellness by Sharicom Health
-
Lexington, KY
- Job Description Job Description We are seeking a Licensed Esthetician at the Clearwater location of Rewind Medical - Aes...
- 4/24/2024 12:00:00 AM
Patient Experience Manager (RD)
- Compass Group, North America
-
Brooklyn, NY
- Unidine Position Title: Patient Experience Manager (RD) - Brooklyn, NY Salary: $95K-$100K Other Forms of Compensation: N...
- 4/24/2024 12:00:00 AM
PATIENT EXPERIENCE MANAGER
- Compass Group
-
Cincinnati, OH
- Crothall Healthcare Salary:Other Forms of Compensation:Pay Grade: 12Crothall Healthcare is a Compass One Company that pr...
- 4/23/2024 12:00:00 AM
Front Desk Coordinator - Medical Receptionist
- Limitless Male
-
Papillion, NE
- JOB TITLE: Front Desk Coordinator - Medical Receptionist LOCATION: Papillion, NE WHY LIMITLESS MALE MEDICAL CLINIC: Limi...
- 4/22/2024 12:00:00 AM
Dental Office Manager
- Delta Bay Dental Group
-
Brentwood, CA
- About Us: Delta Bay Dental Group is a thriving and patient-focused dental practice committed to delivering exceptional o...
- 4/21/2024 12:00:00 AM
About Kansas
Kansas /ˈkænzəs/ (listen) is a U.S. state in the Midwestern United States. Its capital is Topeka and its largest city is Wichita, with its most populated county being Johnson County. Kansas is bordered by Nebraska on the north; Missouri on the east; Oklahoma on the south; and Colorado on the west. Kansas is named after the Kansa Native American tribe, which inhabited the area. The tribe's name (natively kką:ze) is often said to mean "people of the (south) wind" although this was probably not the term's original meaning. For thousands of years, what is now Kansas was home to numerous and divers...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Patient Experience Manager jobs
$72,330 to $112,321
Most Popular Cities in Kansas for Patient Experience Manager Jobs
What does a Patient Experience Manager do?
Patient Experience Manager
Serves as a resource and advisor to department staff and hospital leaders regarding project management including in the areas of patient experience and change management and including relevant tools and practices.
March 26, 2022
Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize.
March 26, 2022
Collaborates with internal & external experts to implement evidence-based Service Excellence / Patient Experience tools and processes throughout acute care hospitals.
March 22, 2022
Demonstrates knowledge of and supports hospital mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality statements, corporate compliance plan, customer service standards, and the code of ethical behavior.
February 14, 2022
Develops, coordinates, implements and evaluates content related to patient experience programs offered across the organization to all personnel, leadership as well as front line staff in clinical and administrative settings.
January 08, 2022
Collaborate with leadership and medical staff to develop and implement strategic initiatives, identifying and establishing long-and short-term priorities that improve the patient, provider and team member experience.
October 27, 2021