Patient Experience Manager jobs in Louisiana

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Patient Experience Manager
  • Compass Group USA
  • Shreveport, LA FULL_TIME
  • Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013 and Becker's Top 150 Places to Work since 2016. A division of Compass Group USA, we have more than 26,000 team members. Our core services include: Environmental Services, Patient Transportation, Laundry & Linen, Facilities Management, Healthcare Technology Solutions, and Ambulatory EVS. Learn more at www.Crothall.com.

    Job Summary


    Do you enjoy providing outstanding customer service? Working as the Patient Experience Manager, you will be recognized for those efforts! Responsibilities include coordinating and directing a variety of activities in collaboration with leadership in order to create engaged, safe and positive moments for all patients.


    Responsibilities
    :

    • Interact with patients, caregivers, support services leaders and executive leadership regarding the performance of the housekeeping/environmental services department.
    • Administer required client and customer surveys and responds in a timely and effective manner
    • Assist in developing and customizing a patient satisfaction action plan to meet each account’s needs
    • Maintain and supports the fulfillment of client objectives at a level that ensures account retention
    • Make valuable contributions to hospital committees (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)
    • Ensure compliance with all regulatory agencies (CMS, JCAHO) and follow-up of any patient satisfaction initiatives
    • Participate on monthly conference calls with fellow Patient Experience Managers and operations management to communicate updates, current trends, and find-opportunities to reward and recognize staff
    • Participate in all Patient Experience Department learning sessions including monthly informative webinars
    • Provide recognition for employee when programs are implemented with success


    Qualifications
    :

    • HS diploma/GED or comparable combination of education and experience; 4 year degree preferred
    • Hospitality and/or healthcare experience preferred
    • At least three years of demonstrated experience in customer service operations
    • Good coaching and on the job training skills required
    • Strong data analytical skills and excellent verbal and written communication skills
    • Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

    Apply to Crothall today!

    Crothall is a member of Compass Group USA

    Click here to Learn More about the Compass Story


    Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

    Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

    Crothall maintains a drug-free workplace.

    Applications are accepted on an ongoing basis.

    Associates at Crothall are offered many fantastic benefits.

    • Medical
    • Dental
    • Vision
    • Life Insurance/ AD
    • Disability Insurance
    • Retirement Plan
    • Flexible Time Off
    • Holiday Time Off (varies by site/state)
    • Associate Shopping Program
    • Health and Wellness Programs
    • Discount Marketplace
    • Identity Theft Protection
    • Pet Insurance
    • Commuter Benefits
    • Employee Assistance Program
    • Flexible Spending Accounts (FSAs)

    Req ID: 1289982

    Crothall Healthcare

    TANEISHA JANEA HAMILTON

    [[req_classification]]

  • 26 Days Ago

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Patient Experience Manager
  • Compass Group Careers
  • Shreveport, LA FULL_TIME
  • Crothall Healthcare Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall s...
  • 1 Month Ago

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System Patient Experience Manager (Food Service/EVS)
  • Compass Group Careers
  • Orleans, LA FULL_TIME
  • Morrison Healthcare Salary: $65,000-70,000Other Forms of Compensation: n/a Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 ...
  • 1 Day Ago

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System Patient Experience Manager (Food Service/EVS)
  • Morrison Healthcare
  • Orleans, LA FULL_TIME
  • Salary: $65,000-70,000 Other Forms of Compensation: n/a Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healt...
  • 1 Day Ago

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System Patient Experience Manager (Food Service/EVS)
  • Compass Group
  • Orleans, LA FULL_TIME
  • Morrison Healthcare Salary: $65,000-70,000Other Forms of Compensation: n/a Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 ...
  • 1 Day Ago

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PATIENT EXPERIENCE MANAGER - New Orleans, LA
  • Compass Group Careers
  • Orleans, LA FULL_TIME
  • Morrison Healthcare Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital k...
  • 4 Days Ago

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Patient Experience Manager
  • Families Together of Orange County
  • Tustin, CA
  • Job Description Job Description Salary: DOE Job Title: Patient Experience Manager Salary: Depending on Experience Locati...
  • 4/25/2024 12:00:00 AM

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Clinic Director
  • Team Rehabilitation Physical Therapy
  • Saint Clair Shores, MI
  • Summary: The Clinic Director's primary responsibilities are developing and growing an outpatient physical therapy clinic...
  • 4/25/2024 12:00:00 AM

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Patient Experience Manager
  • Pacific Fertility Center Los Angeles (PFCLA)
  • JOB SUMMARY As a dedicated and compassionate Patient Experience Manager you will oversee all aspects of patient interact...
  • 4/24/2024 12:00:00 AM

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Licensed Esthetician
  • Rewind Health and Wellness by Sharicom Health
  • Lexington, KY
  • Job Description Job Description We are seeking a Licensed Esthetician at the Clearwater location of Rewind Medical - Aes...
  • 4/24/2024 12:00:00 AM

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Patient Experience Manager (RD)
  • Compass Group, North America
  • Brooklyn, NY
  • Unidine Position Title: Patient Experience Manager (RD) - Brooklyn, NY Salary: $95K-$100K Other Forms of Compensation: N...
  • 4/24/2024 12:00:00 AM

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PATIENT EXPERIENCE MANAGER
  • Compass Group
  • Cincinnati, OH
  • Crothall Healthcare Salary:Other Forms of Compensation:Pay Grade: 12Crothall Healthcare is a Compass One Company that pr...
  • 4/23/2024 12:00:00 AM

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Front Desk Coordinator - Medical Receptionist
  • Limitless Male
  • Papillion, NE
  • JOB TITLE: Front Desk Coordinator - Medical Receptionist LOCATION: Papillion, NE WHY LIMITLESS MALE MEDICAL CLINIC: Limi...
  • 4/22/2024 12:00:00 AM

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Dental Office Manager
  • Delta Bay Dental Group
  • Brentwood, CA
  • About Us: Delta Bay Dental Group is a thriving and patient-focused dental practice committed to delivering exceptional o...
  • 4/21/2024 12:00:00 AM

Louisiana is bordered to the west by Texas; to the north by Arkansas; to the east by Mississippi; and to the south by the Gulf of Mexico. The state may properly be divided into two parts, the uplands of the north, and the alluvial along the coast. The alluvial region includes low swamp lands, coastal marshlands and beaches, and barrier islands that cover about 20,000 square miles (52,000 km2). This area lies principally along the Gulf of Mexico and the Mississippi River, which traverses the state from north to south for a distance of about 600 mi (970 km)) and empties into the Gulf of Mexico; ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Patient Experience Manager jobs
$72,254 to $112,203

Patient Experience Manager
Serves as a resource and advisor to department staff and hospital leaders regarding project management including in the areas of patient experience and change management and including relevant tools and practices.
March 26, 2022
Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize.
March 26, 2022
Collaborates with internal & external experts to implement evidence-based Service Excellence / Patient Experience tools and processes throughout acute care hospitals.
March 22, 2022
Demonstrates knowledge of and supports hospital mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality statements, corporate compliance plan, customer service standards, and the code of ethical behavior.
February 14, 2022
Develops, coordinates, implements and evaluates content related to patient experience programs offered across the organization to all personnel, leadership as well as front line staff in clinical and administrative settings.
January 08, 2022
Collaborate with leadership and medical staff to develop and implement strategic initiatives, identifying and establishing long-and short-term priorities that improve the patient, provider and team member experience.
October 27, 2021