Patient Experience Manager jobs in Phoenix, AZ
Recently Added Patient Experience Manager jobs
Dental Patient Advocate
- Hiring Manager
-
Phoenix, AZ
FULL_TIME
-
Benefits:
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Tuition assistance
- Vision insurance
- Wellness resources
We are seeking a Patient Advocate
A career at Smile Dental Group means being part of a dynamic and high-energy work environment, where each one of our team members can make a difference. Smile Dental Group provides cutting-edge Restorative dentistry, Orthodontics, and Dental Implant transformations. We believe everyone deserves to have their best smile today and pursue their best life now.
The Patient Advocate is responsible for ensuring that patients looking for dental treatment understand their options and receive the highest quality care. To qualify for consideration, candidates will possess confidence, emotional intelligence, credibility, high integrity, and excellent work ethic.
Responsibilities:
- This role will require a highly motivated individual with strong communication skills to educate patients on dental options and closing skills to book consultation appointments.
- The Patient Advocate will be responsible for following up on leads and existing patients who engage in Smile Dental Clinics' marketing efforts or schedule consultations while maintaining a strong ability to convert them into returning patients.
- Duties will include reaching out to current and potential patients to increase conversion and retention, calling cold and warm leads, qualifying, setting appointments, performing in-person and Zoom patient consultations, and coordinating dental treatment with providers.
- Manage a follow-up process by reaching out to potential patients who have already expressed an interest, identify where they are in their decision-making process, and/or follow up on patients who may have delayed scheduling an appointment for consultations
- Must have excellent interpersonal skills that build effective working relationships with patients, doctors, and other team members.
- Must be a self-starter, accountable, and highly motivated to hit and exceed targets to reap financial reward (manage KPIs).
- Make 25-50 outbound calls daily to follow up on leads and existing patients
- Deliver 1 - 7 virtual and in-person consultations per day
- Schedule up to 25 consultations a month with clients and closers based on follow-up activity
- Focus on collecting a minimum of $600,000 per year to hit the minimum incentive baseline ($2,000 a day)
- Manage the pipeline of prospects using company CRM and perform a daily review of leads including new and existing patients
- Ability to ask valuable fact-finding questions
- Document conversations in PMS in a clear, concise manner so fellow Patient Advocates can easily reference
- Utilize role-play opportunities to gain confidence in the sales process
- Communicate Smile Dental Clinics' value proposition to all patients
- Comfortable with consistent follow-up and ability to get creative when reaching out to patients (i.e. video messages, gifts…etc)
- Participate, as needed, in marketing efforts to increase patient lead generation.
- Maintains professionalism and poise constantly, even when working under pressure.
- Must be highly organized and detail-oriented with the ability to prioritize competing tasks.
- Positive outlook and a passion for what we do!
Qualifications:- A quick study: can immediately build rapport, assess the patient’s needs, and create a sense of urgency to drive action
- An outgoing and confident approach with strong communication skills
- Experience using both a CRM and Dentrix PMS tracking system
- Strong ability to talk through common dental treatment options
- Understand and follow the sales scripts for presenting dental treatment options
- Ability to leverage the CRM and be accurate in taking notes on patients
- Can memorize sales scripts without deviation to master patient sales conversations
- Ability to explain dental treatment to a patient in a clear manner with non-clinical terminology
- Ability to understand, track, and meet sales targets during the sales cycle
- High degree of knowledge of dental treatments including Restorative, Implant, Ortho, Hygiene, etc.,
- Ability to ebb and flow with strategic directional changes in business or operations
- At least 3-5 years of work experience in a dental sales-specific role or 1-2 years in a non-dental sales role selling services
- Prolonged periods sitting at a desk and working on a computer
Benefits:- Daily preset consultations (warm leads provided)
- Thorough/Intensive training program
- Competitive Salary and Bonus Plan
- Medical, dental, life insurance, critical illness, pet insurance, disability, direct deposit, Paid Time Off, etc.
Core Values:
We value AccountabilityWe value being CoachableWe value CommitmentWe value CommunicationWe value ConsistencyWe value IntegrityWe value LeadershipWe value Team Work - 3 Days Ago
Dental Patient Advocate
- Hiring Manager
-
Phoenix, AZ
FULL_TIME
- Benefits: Bonus based on performance Company parties Competitive salary Dental insurance Employee discounts Free food & snacks Health insurance Opportunity for advancement Paid time off Training & dev...
- 21 Days Ago
Household Manager
- Hiring Manager
-
Phoenix, AZ
FULL_TIME
- We are seeking a dedicated and organized individual to join our household as a Household Manager. The ideal candidate will take charge of various tasks related to the care of our little one, manage ho...
- 21 Days Ago
Patient Experience Advocate Analyst
- ADELANTE HEALTHCARE INC
-
Phoenix, AZ
OTHER
- Job Details Job Location: Adelante Healthcare Center Support Office - Phoenix, AZ Position Type: Full Time Education Level: HS Diploma from accredited school Salary Range: Undisclosed Job Category: He...
- 12 Days Ago
Dental Hygienist - PT/FT RDH
- Hiring Manager
-
Phoenix, AZ
PART_TIME
- Benefits: Bonus based on performance Company parties Competitive salary Dental insurance Employee discounts Free food & snacks Health insurance Opportunity for advancement Paid time off Training & dev...
- 15 Days Ago
Dental Assistant/Lab Tech
- Hiring Manager
-
Phoenix, AZ
FULL_TIME
- We are looking for a Dental Assistant/lab tech that can do all on 4 conversions and are familiar with hybrid bridges. Our team helps people restore their oral health and want to work in an environment...
- 3 Days Ago
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0 Patient Experience Manager jobs found in Phoenix, AZ area
Travel Physical Therapist - Massachusetts
- Hiring Now!
-
Phoenix, AZ
- Overview: The Position is Eligible for Relocation Bonus. Explore ATI Launch and Explore ATI Passport are internal Physic...
- 4/24/2024 12:00:00 AM
Addiction Counselor-LI (Remote Opportunity)Telehealth Behavioral Health
- NYC Health + Hospitals
-
Phoenix, AZ
- About NYC Health + Hospitals: Lincoln Medical and Mental Health Center is one of New York City’s premier acute care hosp...
- 4/24/2024 12:00:00 AM
Travel Physical Therapist - Maryland
- Hiring Now!
-
Phoenix, AZ
- Overview: The Position is Eligible for Relocation Bonus. Explore ATI Launch and Explore ATI Passport are internal Physic...
- 4/23/2024 12:00:00 AM
Travel Physical Therapist - South Carolina
- Ati Physical Therapy
-
Phoenix, AZ
- Overview: The Position is Eligible for Relocation Bonus. Explore ATI Launch and Explore ATI Passport are internal Physic...
- 4/23/2024 12:00:00 AM
Travel Physical Therapist - Washington State
- Hiring Now!
-
Phoenix, AZ
- Overview: The Position is Eligible for Relocation Bonus. Explore ATI Launch and Explore ATI Passport are internal Physic...
- 4/23/2024 12:00:00 AM
Travel Physical Therapist - New Mexico
- Hiring Now!
-
Phoenix, AZ
- Overview: The Position is Eligible for Relocation Bonus. Explore ATI Launch and Explore ATI Passport are internal Physic...
- 4/23/2024 12:00:00 AM
Travel Physical Therapist - Indiana
- Hiring Now!
-
Phoenix, AZ
- Overview: The Position is Eligible for Relocation Bonus. Explore ATI Launch and Explore ATI Passport are internal Physic...
- 4/23/2024 12:00:00 AM
Patient Intake Coordinator
- ClearChoice Dental Implant Centers
-
Phoenix, AZ
- About Us: ClearChoice Dental Implant Centers are a national network of dental implant centers founded in 2005 to provide...
- 4/20/2024 12:00:00 AM
About Phoenix, Arizona
Phoenix is in the southwestern United States, in the south-central portion of Arizona; about halfway between Tucson to the southeast and Flagstaff to the north. By car, the city is approximately 150 miles (240 kilometers) north of the US-Mexico border at Sonoyta and 180 mi (290 km) north of the border at Nogales. The metropolitan area is known as the "Valley of the Sun" due to its location in the Salt River Valley. It lies at a mean elevation of 1,086 feet (331 m), in the northern reaches of the Sonoran Desert.
Other than the mountains in and around the city, the topography of Phoenix is gener...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Patient Experience Manager jobs
$75,065 to $116,568
Phoenix, Arizona area prices
were up 2.2% from a year ago
were up 2.2% from a year ago
What does a Patient Experience Manager do?
Patient Experience Manager
Collaborate with leadership and medical staff to develop and implement strategic initiatives, identifying and establishing long-and short-term priorities that improve the patient, provider and team member experience.
October 27, 2021
Develops, coordinates, implements and evaluates content related to patient experience programs offered across the organization to all personnel, leadership as well as front line staff in clinical and administrative settings.
January 08, 2022
Demonstrates knowledge of and supports hospital mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality statements, corporate compliance plan, customer service standards, and the code of ethical behavior.
February 14, 2022
Collaborates with internal & external experts to implement evidence-based Service Excellence / Patient Experience tools and processes throughout acute care hospitals.
March 22, 2022
Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize.
March 26, 2022
Serves as a resource and advisor to department staff and hospital leaders regarding project management including in the areas of patient experience and change management and including relevant tools and practices.
March 26, 2022