Patient Registrar jobs in Battle Creek, MI

Job Summary: Performs general clerical and support duties for the Wound Center.

Essential Functions:

• Consistently uses an outward mindset and puts forth exemplary effort in accomplishing his/her goals and objectives in a manner that helps others to achieve their goals and objectives.
• Prepares the lobby for opening and close; including locking and shutting off equipment; Cleaning bathrooms when needed.
• Greets and checks in patients and visitors; Assists patients with registration and scheduling.
• Process incoming mail.
• Prepares medical records, as requested by Health Information Management.
• Prepares Electronic Medical Record by scanning necessary documents; including sending clearances for signature.
• Maintains prior authorizations for treatments.
• Inventories, orders, and maintains all office supplies.
• Assists with implementation of department projects.
• Interviews patients in order to complete documents such as intake and insurance forms.
• Involved in development of processes to maintain and improve efficiency in all departmental workflow including statistical reporting.
• Maintains documentation on internal record keeping such as cleaning of equipment and temperature control.
• Uses EMR to request corrected/updated referrals to the physicians; look for additional documentation per request.
• Directs patients when necessary.
• Confirms current patient information, discharge older ones; ensures that the proper physician is listed.
• Obtain proper information for insurance information and Work Comp.
• Contacts patients after pre-registration for confirmation of visits, co-insurance, and copay.
• Answer multiline phone; including taking messages, transfers, and scheduling/rescheduling appointments.
• Files charts; ensures charts are sent to the proper clinic.
• Track all denials, retros, comps, and authorizations; document the actions taken.
• Takes payments for point of service sales; ensures enough cash is on hand.
• Processes billing documents and sends to appropriate department(s).

Minimum Qualifications: 18 years of age.

Knowledge Skills Abilities: Associate’s degree or two (2) years’ experience is preferred; excellent telephone, written communication and interpersonal skills; ability to prioritize multiple tasks while maintaining focus and effectiveness, maintaining a high productivity level to maximize the productivity of the department leader and managers; excellent analytical and problem-solving skills; experience with data extraction from multiple information systems; proficiency in a variety of computer software programs and/or systems is required, experience using email, electronic calendar, word-processing, and spreadsheets; able to work independently.

Working Conditions: Work is generally performed within an office environment, with standard office equipment available. Potential exposure to infectious disease.

Physical Requirements: Constantly see/visual acuity, talk/hear, taste/smell, lift/carry 1 to 25 lbs. Frequently stand, sit, walk, handle/grasp/feel. Occasionally lift/carry 25 to 49 lbs.