Patient Relations Director jobs in Portland, ME

Patient Relations Director manages the implementation of a patient experience strategy that supports the organization's mission, values, and goals. Oversees initiatives and projects to nurture and support a patient-centric culture across clinical, support, and administrative functions. Being a Patient Relations Director collects, measures, and analyzes patient. family, and staff sentiment data and feedback to identify areas for improvement. Additionally, Patient Relations Director coordinates role-based training to enhance each patient interaction. Requires a bachelor's degree. Typically reports to a director. The Patient Relations Director manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Patient Relations Director typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Patient Relations Coordinator I
  • MaineHealth
  • Conway, NH FULL_TIME
  • Summary

    • Position Summary
      • The Patient Relations Coordinator I manages patient complaints and grievances in a timely and collaborative manner with proper documentation, ensures that patients are kept informed while complaints are processed, maintains a system for tracking patient complaints and reporting to regulatory agencies as appropriate, and helps enhance patient and family experience by serving as a resource and collaborating on improvement projects.
    •  
    • Required Minimum Knowledge, Skills, and Abilities (KSAs)
      • Education: High school diploma or equivalent preferred.
      • License/Certifications: N/A
      • Experience: At least five years of relevant healthcare experience required.
      • Knowledge of CMS regulations about patient complaints and grievances preferred
      • Familiarity with performance improvement tools and concepts, e.g., plan-do-study-act, preferred
      • Proficiency in Microsoft Office suite or equivalent preferred
      • Familiarity with electronic health records preferred
      • Effective verbal and written communication skills
      • Strong critical thinking skills and attention to detail
      • Collaborative and team oriented
    Additional Information 

    With a career at any of the MaineHealth locations across Maine and New Hampshire, you’ll be working with health care professionals that truly value the people around them – both within the walls of the organization and the communities that surround it.

    We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow – programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.
     
    MaineHealth remains focused on investing in our care team and developing an inclusive environment where you can thrive and feel supported to realize your full potential. If you’re looking to build a career in a place where people help one another deliver best-in-class care, apply today.

    Additional Information

    MaineHealth is a health system whose members and affiliates include hospitals, physician practices, long-term care facilities, home care agencies, and support services. Learn more about this system at www.mainehealth.org
  • 18 Days Ago

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Client Associate- public relations
  • Broadreach Public Relations
  • Portland, ME FULL_TIME
  • SUMMARYAs a member of Broadreach’s client services team, the Client Associate supports the senior team in executing the day-to-day tasks and deliverables for a wide range of clients. The Client Associ...
  • 11 Days Ago

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Assistant Director of Alumni Relations
  • Bowdoin College
  • Brunswick, ME FULL_TIME
  • Posting Details Title Assistant Director of Alumni Relations Posting Number S01249JP Department Alumni Relations Job Summary The Assistant Director of Alumni Relations will manage regional engagement ...
  • 3 Days Ago

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Director of Media Relations & University Events
  • University of Maine
  • Augusta, ME FULL_TIME
  • Position Title: Director of Media Relations & University Events Campus: UMA Augusta Department: President - APRES Bargaining Unit: UMPSA Salary Band/Wage Band: 4 Work Schedule: Monday - Friday, 8:00 A...
  • 21 Days Ago

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Patient Access Supervisor
  • Androscoggin Valley Hospital - PATIENT ACCESS -...
  • Berlin, NH FULL_TIME
  • Job Summary: Works closely with the Patient Access Manager to coordinate planning and directing of the Patient Access Department. Responsible for team leadership, assuring all staff is fully trained, ...
  • 22 Days Ago

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Patient Accounts Representative
  • Androscoggin Valley Hospital - PATIENT FINANCIAL...
  • Berlin, NH FULL_TIME
  • This position can be located in Whitefield,NH or Berlin, NH The Patient Accounts Representative is responsible for initial and follow-up billing and is responsible for data entry of payments and follo...
  • 1 Month Ago

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0 Patient Relations Director jobs found in Portland, ME area

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Associate Director- Corporate Accounts
  • IDEXX Laboratories, Inc.
  • Westbrook, ME
  • As an Associate Director of Corporate Accounts, you will have overall commercial and operations responsibility for IDEXX...
  • 3/28/2024 12:00:00 AM

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Director of Housekeeping
  • Winship Green
  • Bath, ME
  • Winship Green - ***$1000 SIGN ON BONUS! NOW HIRING: Housekeeping Manager Join the team of Serene Services for an opportu...
  • 3/28/2024 12:00:00 AM

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Sales Director
  • Advanced Building Products, Inc.
  • Sanford, ME
  • Job Description Job Description We are currently seeking to hire a Sales Director to join our team! This position will b...
  • 3/27/2024 12:00:00 AM

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Regional Director
  • The Fedcap Group
  • South Portland, ME
  • Job Description Wage/Salary: $65k to $75k Position Summary The Regional Director oversees performance, delivery, and con...
  • 3/27/2024 12:00:00 AM

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Assistant Director
  • Youth Advocate Programs
  • Westbrook, ME
  • Status: Full Time SalaryFLSA Classification: Exempt Summary of Position: This Assistant Director position is responsible...
  • 3/27/2024 12:00:00 AM

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Clinical Oversight Director
  • Hope Community Support Services LLC
  • Westbrook, ME
  • Job Description Job Description Position: Clinical Oversight Director Reports To: Quality Assurance Director FLSA Status...
  • 3/26/2024 12:00:00 AM

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Director 3 - Facilities Operations
  • Sodexo
  • LEWISTON, ME
  • Unit Description: You are a strategic, innovative facilities leader ready to help clients optimize their business! Sodex...
  • 3/25/2024 12:00:00 AM

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Director of Human Resources
  • Group Main Stream
  • Westbrook, ME
  • Job Description Job Description The Director of Human Resources is responsible for the overall administration, coordinat...
  • 3/24/2024 12:00:00 AM

Portland is a city in the U.S. state of Maine, with a population of 67,067 as of 2017. The Greater Portland metropolitan area is home to over half a million people, more than one-third of Maine's total population, making it the most populous metro in northern New England (an area comprising the states of Maine, New Hampshire, and Vermont). Portland is Maine's economic center, with an economy that relies on the service sector and tourism. The Old Port district is known for its 19th-century architecture and nightlife. Marine industry still plays an important role in the city's economy, with an a...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Patient Relations Director jobs
$115,819 to $161,026
Portland, Maine area prices
were up 1.6% from a year ago

Patient Relations Director in Birmingham, AL
Patient Relations staff are also able to document and share compliments about services you have received.
February 18, 2020
Patient Relations Director in Reading, PA
If your nurse or unit director are unable to resolve your issue, Patient Relations is available to assist.
January 28, 2020
Patient Relations Director in Petaluma, CA
The Patient Experience Department acts as a liaison between the patients, hospitals and physicians to address concerns, complaints and issues.
January 19, 2020