Patient Relations Director manages the implementation of a patient experience strategy that supports the organization's mission, values, and goals. Oversees initiatives and projects to nurture and support a patient-centric culture across clinical, support, and administrative functions. Being a Patient Relations Director collects, measures, and analyzes patient. family, and staff sentiment data and feedback to identify areas for improvement. Additionally, Patient Relations Director coordinates role-based training to enhance each patient interaction. Requires a bachelor's degree. Typically reports to a director. The Patient Relations Director manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Patient Relations Director typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
**Great opportunity for someone seeking stability, great earning potential, growth, and an excellent environment**
Our MRD is responsible for:
Achieving, maintaining or exceeding minimal budgeted occupancy.
• Accurate and timely completion of marketing & sales reports.
• Assisting with completion and implementation of Quarterly Sales and Marketing plans.
• Assisting with completion of quarterly competitive analysis.
• Determining pricing and promotional recommendations for community based on competitive analysis and/or other pertinent information.
• Participating in required sales meetings and conference calls.
• Participating in the rotation of the (Sales) Manager on Duty weekend program.
• Maintaining the sales tracking system
• Dedicating approximately 80% of each work day to external sales calls and professional relationship development.
• Dedicating approximately 20 % of each work day to completing internal sales efforts, such as providing internal tours, scheduling sales calls, data entry, planning, etc.
• Assisting with the completion of marketing pre-evaluations, scheduling of actual pre-move-in evaluations, completion of new resident move-in paperwork, coordination and communication of move-in dates.
• Developing and maintaining an accurate Top Twenty Professional Referral List.
• Completing a minimum of 150 quality external sales calls per month including the monthly Top Twenty campaign gifts delivered to the Top Twenty referral sources with a sales goal and close.
• Responding promptly to phone and in-person inquiries from referral sources and prospective clients.
• Educating prospects about available programs and their benefits.
• Participates in community outreach events.
Qualifications:
• College degree preferred or equivalent sales and marketing experience.
• A minimum of 3 years sales and marketing experience in a geriatric, rehabilitation, nursing and/or assisted living environment
• Proven track record of generating and closing high percentage of qualified leads.
• Proven outreach and professional networking skills.
• Basic computer knowledge required.
• Ability to utilize a calculator, copier, telephone and personal vehicle.
• Self-motivated individual with good oral and creative writing, communication and interpersonal skills.
• Ability to work some weekends as Manager on Duty.
• Clean driving record.
Competitive compensation package with commission!
Health benefits, vacation, employee referral bonus program, outstanding 401(k) retirement plan (with employer match) and more...
**Equal Opportunity Employer & drug-free Workplace**
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