Patient Representative acts as a liaison between patients, families, and the healthcare organization to support patient-centric care delivery. Communicates patients' questions, concerns, and issues to appropriate staff members, follows up, and facilitates solutions as needed. Being a Patient Representative explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services. Working with multi-disciplinary teams may make recommendations for improvements to the patient experience. Additionally, Patient Representative may participate in discharge processes or administer patient satisfaction surveys. Follows all applicable regulations regarding patient information privacy policies. Requires a high school diploma. Typically reports to a supervisor. The Patient Representative works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Patient Representative typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Pay Range : $25.00 - $29.35
SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets.
It is our priority to further their development and our organization by aiding in their professional advancement.
Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.
Key Essential Functions and Accountabilities of the Job
Greets and assists patients and family members at the designated facility.Checks patients in and out for appointments and schedules follow up appointments as needed or directed.
Collects, verifies, and enters demographic, financial and / or insurance information and accurately enters the information into the electronic health record to provide prompt and accurate billing.
Accepts point of service payments and / or provides guidance for payment options.Performs insurance eligibility / benefit verification, utilizing payer web access or calling payers directly.
Coordinates benefits when multiple insurance carriers are presented.
Other Functions
Additional Details :
Education, Certifications, and Licenses Required
High School Diploma or GED preferred
Experience Required
One year of office experience or medical office experience preferred
Knowledge of
General office functions, office equipment, and computer applications
Skills in
Ability to
Position Information :
Work Shift : OT 8 / 40
Last updated : 2024-04-14