Patient Representative acts as a liaison between patients, families, and the healthcare organization to support patient-centric care delivery. Communicates patients' questions, concerns, and issues to appropriate staff members, follows up, and facilitates solutions as needed. Being a Patient Representative explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services. Working with multi-disciplinary teams may make recommendations for improvements to the patient experience. Additionally, Patient Representative may participate in discharge processes or administer patient satisfaction surveys. Follows all applicable regulations regarding patient information privacy policies. Requires a high school diploma. Typically reports to a supervisor. The Patient Representative works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Patient Representative typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
Job Type : Regular
Regular
Scheduled Hours : Work Shift :
Work Shift :
Day (United States of America)40hpw; M-F 7 : 30a-4p, occasional weekend coverage
Job Description :
Duties / Responsibilities :
Education / Experience Required :
Possesses good decision-making skills and demonstrated ability to work under pressure, maintaining a helpful and courteous manner.
Ability to type at 35 WPM.
Registration / Certification :
N / A
FLSA Status : Non-Exempt
Non-Exempt
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities.
Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.
about this requirement.
More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives.
Your skill and compassion can make us even stronger.
Equal Opportunity Employer / Veterans / Disabled
Last updated : 2024-02-25
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