Patient Representative acts as a liaison between patients, families, and the healthcare organization to support patient-centric care delivery. Communicates patients' questions, concerns, and issues to appropriate staff members, follows up, and facilitates solutions as needed. Being a Patient Representative explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services. Working with multi-disciplinary teams may make recommendations for improvements to the patient experience. Additionally, Patient Representative may participate in discharge processes or administer patient satisfaction surveys. Follows all applicable regulations regarding patient information privacy policies. Requires a high school diploma. Typically reports to a supervisor. The Patient Representative works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Patient Representative typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
This position involves working in a mental health facility. As part of your role, you will be required to interact with patients and their families.
Facilitates quality and efficient patient intake process through pre-registration, registration, insurance, precertification verification, document completion, POS collections, and work output review.
Work assignment will include multiple locations within the facility or system, performing various tasks within PAS operations, including call center, patient-facing, and bedside functionality.
Education :
High School Diploma or GED
Qualifications
Excellent public relations skills. Pleasant professional demeanor when dealing with the public even irate or abusive individuals.
Must possess the ability to communicate effectively and maintain good relations with co-workers, the hospital, and medical staff as well as with patients, families, and third party payers.
Knowledge of medical terminology is preferred. Relevant training or education may be considered as experience.
3 weekday shifts 5p-11p, rotating weekends required 7a-3p (during weekend rotation, 2 shifts during the week)
Last updated : 2024-04-23