Patient Representative acts as a liaison between patients, families, and the healthcare organization to support patient-centric care delivery. Communicates patients' questions, concerns, and issues to appropriate staff members, follows up, and facilitates solutions as needed. Being a Patient Representative explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services. Working with multi-disciplinary teams may make recommendations for improvements to the patient experience. Additionally, Patient Representative may participate in discharge processes or administer patient satisfaction surveys. Follows all applicable regulations regarding patient information privacy policies. Requires a high school diploma. Typically reports to a supervisor. The Patient Representative works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Patient Representative typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)
Description
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding services provided at the offices. Perform administrative duties using specific knowledge of medical terminology and practice, clinic, or laboratory procedures. Schedule and register patients for visits, verify insurance, check out patients and collect co-pays
Requirements
High School Graduate or GED
1 year front desk experience in a medical environment required.
Basic knowledge of medical terminology
Demonstrated computer skills for documenting patient care in an electronic medical record
ICD-10 CM Knowledge a plus
Ability to communicate effectively in person, on the telephone, and in writing
Ability to work independently and as a team
Ability to read and comprehend patient medical charts, medical terminology, prescription medications, and physician messages
Willing to work hours clinic is open 9am-9pm
Willing to travel to other clinics as needed