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Patient Representative jobs in Maryland

Patient Representative acts as a liaison between patients, families, and the healthcare organization to support patient-centric care delivery. Communicates patients' questions, concerns, and issues to appropriate staff members, follows up, and facilitates solutions as needed. Being a Patient Representative explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services. Working with multi-disciplinary teams may make recommendations for improvements to the patient experience. Additionally, Patient Representative may participate in discharge processes or administer patient satisfaction surveys. Follows all applicable regulations regarding patient information privacy policies. Requires a high school diploma. Typically reports to a supervisor. The Patient Representative works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Patient Representative typically requires 3-5 years of related experience. (Copyright 2024 Salary.com)

Recently Added Patient Representative jobs

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Patient service representative
  • Patient First
  • Aberdeen, MD FULL_TIME

  • The responsibilities of this job include, but are not limited to, the following :

    • Assisting patients using the kiosk prior to registration.
    • Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.
    • Respectfully handling Physician and Nurse requests in a timely manner.
    • Communicating information about Patient First’s billing policies, including insurable and non-insurable charges, as needed.
    • Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
    • Verifying all patient demographic, health, pharmacy, and insurance information.
    • Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.
    • Referring billing questions to the appropriate parties as needed.
    • Collecting money and issuing receipts for a patient’s visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
    • Discharging the patient and processing incurred charges.
    • Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
    • Receiving, sending, and distributing correspondence as directed.
    • Filing and scanning medical documents and office forms as directed.
    • Completing assigned checklists and Policy Manager tasks within the assigned shift.
    • Answering all incoming calls and distributing messages in a timely manner.
    • Demonstrating an efficient understanding of the electronic medical record system.
    • Receiving, moving, and stocking ordered supplies.
    • Cleaning the front office work area and other maintenance assignments as directed.
    • Verifying daily reports are run at the end of the day.
    • Attending staff meetings as directed.
    • Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).
    • Operating, using, and maintaining medical and office equipment as trained.
    • Participating in maintenance assignments when necessary and as directed.
    • Providing positive, warm, and friendly service in all interactions.
    • Completing other duties as directed

    Minimum education and professional requirements include, but are not limited to, the following :

    • Must be 18 years of age or older.
    • Basic typing skills.
    • Minimum one year of clerical experience preferred.
    • High school graduate or equivalent.
    • Ability to sit, stand, and walk for up to 7 hours at a time.
    • Ability to lift up to 25 pounds.
    • Excellent visual, verbal, written, and typed communication skills.
    • Ability to prioritize and multitask.
    • Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

      • Last updated : 2024-03-22

  • 26 Days Ago
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Patient service representative
  • Patient First
  • Annapolis, MD FULL_TIME
  • The responsibilities of this job include, but are not limited to, the following : Assisting patients using the kiosk prior to registration. Escorting patients in need of emergency assistance directly ...
  • 1 Month Ago
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Patient service representative
  • Patient First
  • Columbia, MD FULL_TIME
  • The responsibilities of this job include, but are not limited to, the following : Assisting patients using the kiosk prior to registration. Escorting patients in need of emergency assistance directly ...
  • 2 Months Ago
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Patient Service Representative
  • Patient First Maryland Medical Group
  • Catonsville, MD FULL_TIME
  • The responsibilities of this job include, but are not limited to, the following: Assisting patients using the kiosk prior to registration. Escorting patients in need of emergency assistance directly t...
  • 7 Days Ago
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Medical Technologist / Medical Laboratory Technician
  • Patient First
  • Baltimore, MD PART_TIME,FULL_TIME
  • Patient First is accepting applications for Medical Technologists and Medical Laboratory Technicians in Baltimore, Maryland and surrounding areas. Patient First provides a friendly work environment th...
  • 13 Days Ago
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Urgent/Primary Care Physician
  • Patient First
  • Aberdeen, MD FULL_TIME
  • Patient First is the leading urgent care and primary care provider in the mid-Atlantic region. Because Patient First was founded by a physician, we understand the flexibility and freedom you want in b...
  • 2 Days Ago
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About Maryland

Maryland (US: /ˈmɛrələnd/ (listen) MERR-əl-ənd) is a state in the Mid-Atlantic region of the United States, bordering Virginia, West Virginia, and the District of Columbia to its south and west; Pennsylvania to its north; and Delaware to its east. The state's largest city is Baltimore, and its capital is Annapolis. Among its occasional nicknames are Old Line State, the Free State, and the Chesapeake Bay State. It is named after the English queen Henrietta Maria, known in England as Queen Mary. Sixteen of Maryland's twenty-three counties border the tidal waters of the Chesapeake Bay estuary and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Patient Representative jobs
$42,199 to $56,783

Most Popular Cities in Maryland for Patient Representative Jobs

What does a Patient Representative do?

Patient Representative in Baton Rouge, LA
An extreme example was a refugee patient we had, whose son was lost in the refugee camp system for 4 years.
February 02, 2020
Patient Representative in Tulsa, OK
According to O*NET OnLine, around 60% of the patient representatives surveyed held a bachelor’s degree and less than 10 percent held an associate’s degree.
February 14, 2020
Patient Representative in Port Arthur, TX
There are also community colleges that offer certification programs that prepare a person to become a patient representative.
December 10, 2019