Patient Services Representative jobs in the United States

The Patient Support Representative communicates patients' questions, concerns, and issues to appropriate staff members, follows up, and facilitates solutions as needed. Acts as a liaison between patients, families, and the healthcare organization to support patient-centric care delivery. Being a Patient Support Representative working with multi-disciplinary teams may make recommendations for improvements to the patient experience. Explains policies, procedures, rights, and applicable regulations to patients and provides informational resources about available services. In addition, Patient Support Representative may participate in discharge processes or administer patient satisfaction surveys. Follows all applicable regulations regarding patient information privacy policies. Requires a high school diploma. Typically reports to a supervisor. Being a Patient Support Representative works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. Working as a Patient Support Representative typically requires 3-5 years of related experience, or may need 2 years experience with additional specialized training and/or certification. (Copyright 2024 Salary.com)

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Patient Account Representative
  • Patient Account Representative
  • Birmingham, AL FULL_TIME
  • Palmetto Infusion provides comprehensive ambulatory and home-based infusion services to both acute and chronically ill patients. Our centers care for people by providing patients and their families with a convenient, affordable, and safe place to receive infusion treatments. We strive for more than personal service – always delivering a warm and attentive health care experience that boosts patients’ state-of-mind, improves their health, and quality of life.

    At Palmetto Infusion, we believe in creating an experience that goes beyond just a job. It's about being part of something bigger than yourself - a connected group of caretakers who work together to restore health and hope to our patients. We call it The Palmetto Experience, and we believe it's what sets us apart from other employers.

    For our employees, The Palmetto Experience means we serve and support people in our purpose to restore health and hope, we build a culture of belonging and collaboration, we deliver on our promise to treat people with respect and empathy, and we strive to embrace change and search for new opportunities.

    About the Role:

    The Patient Account Representative is responsible for managing account resolutions regarding patient balances by ensuring payments are received in a timely manner from patients.

    Schedule: Monday – Friday; 8:00 AM – 5:00 PM

    Minimum Qualifications:

    Experience/Education:

    • High School Diploma or Equivalent
    • Previous experience in collections
    • Proficient in Microsoft Office Suite, EMR software, payroll software, and all other software programs.
    • Must uphold all principles of confidentiality and patient care to the fullest extent while adhering to and complying with the Health Insurance Portability and Accountability Act (HIPAA) at all times
    • Able to perform basic mathematical computations.
    • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee may be required to stand, walk, sit, bend, twist, talk, and hear. There may be prolonged periods of sitting, typing, and reading. The employee may occasionally handle up to twenty-five (25) pounds.
    • Ability to cope with ambiguous, changing environment while under pressure in a calm
    • Must be able to work as a team member and develop productive and cooperative working relationships with all members of the Palmetto Infusion team.

    Essential Functions:

    • Responsible for refunding patient credits.
    • Communicate directly with patients to send statements and collect balances.
    • Prepare final notices for outstanding patient balances.
    • Submit outstanding patient accounts to collection agency.
    • Review/Posting of unapplied cash.
    • Set up and review terms of payment plans are being met.
    • Participate in end of month closing procedures.

    About the Benefits:

    • Competitive Compensation
    • Comprehensive Medical Insurance
    • Dental and Vision Insurance
    • Company Life Insurance
    • Voluntary Life and Disability Insurance
    • Additional Voluntary Supplemental Plans
    • Flexible Spending Account (Medical and Dependent Care)
    • Health Savings Account
    • 401K Retirement Plan
    • Employee Assistance Program (EAP)
    • Employee Discounts
    • Ramsey SmartDollar Program
    • Referral Program
    • Tuition Assistance
    • Paid Time Off
    • 8 Paid Company Holidays

    Physical Demands:

    • The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee may be required to frequently stand, walk, sit, bend, twist, talk, and hear. There may be prolonged periods of sitting, keyboarding, reading, as well as driving or riding in transport vehicles. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with patients, vendors, and staff.

    OTHER

    All employees must uphold the confidentiality of protected health information and follow all HIPAA policies. This position has access to sensitive information and a breach of information may be grounds for immediate termination.

    We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

  • 1 Month Ago

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Patient Financial Services Support Representative - Frisco
  • Conifer Patient Solutions, LLC
  • Frisco, TX OTHER
  • JOB SUMMARY Responsible for completing, and responding to legal requests related to attorney billing, affidavits, subpoenas, depositions, and patient accounts. Follow up directly with attorneys as nee...
  • 12 Days Ago

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Client Services Senior Representative
  • Conifer Patient Solutions, LLC
  • Lincoln, NE OTHER
  • JOB SUMMARY Responsible for responding and completing a detailed analysis of complicated client inquiries regarding account level questions, process or procedure inquiries. On inquiries that are consi...
  • 9 Days Ago

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Client Services Senior Representative
  • Conifer Patient Solutions, LLC
  • Kearney, NE OTHER
  • JOB SUMMARY Responsible for responding and completing a detailed analysis of complicated client inquiries regarding account level questions, process or procedure inquiries. On inquiries that are consi...
  • 9 Days Ago

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Revenue Cycle Representative (Emergency Department) - Patient Access Management (PAM) - Patient Financial Services
  • Patient Access Management (PAM) - Patient Financial Services - Jobs@UIOWA Careers
  • Iowa, IA FULL_TIME
  • The University of Iowa Hospitals and Clinics department of Patient Financial Services is seeking a Revenue Cycle Representative (RCR) that will work in the Emergency Department (ED) as an entry-level ...
  • 3 Days Ago

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Client Services Senior Representative - Grand Island, NE
  • Conifer Patient Solutions, LLC
  • Dallas, TX OTHER
  • JOB SUMMARY Responsible for responding and completing a detailed analysis of complicated client inquiries regarding account level questions, process or procedure inquiries. On inquiries that are consi...
  • 11 Days Ago

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Patient Service Representative
  • Advanced Radiology
  • Upper Marlboro, MD
  • Job Description: Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise,...
  • 7/23/2024 12:00:00 AM

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Patient Service Representative
  • ALLERGY PARTNERS
  • Vienna, VA
  • Job Details Job Location 84 Metro Vienna - Vienna, VA Description POSITION: Patient Services Representative RESPONSIBLE ...
  • 7/23/2024 12:00:00 AM

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Patient Service Representative
  • Dental Care Alliance
  • Annandale, VA
  • Overview: We are looking for a Patient Service Representative in Annandale, VA to join our clinical team by providing a ...
  • 7/23/2024 12:00:00 AM

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Patient Service Representative Float
  • Community Radiology Associates
  • Germantown, MD
  • Job Description: Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise,...
  • 7/23/2024 12:00:00 AM

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Patient Service Representative PRN
  • Progressive Radiology
  • Germantown, MD
  • **Progressive Radiology** **Patient Service Representative PRN** **Patient Support - Germantown, MD - Part Time** in par...
  • 7/23/2024 12:00:00 AM

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Patient Service Representative
  • PatientFirst
  • Gainesville, VA
  • The responsibilities of this job include, but are not limited to, the following: Assisting patients using the kiosk prio...
  • 7/21/2024 12:00:00 AM

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Patient Service Representative
  • Community Radiology Associates
  • Clinton, MD
  • Job Description: Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise,...
  • 7/20/2024 12:00:00 AM

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Patient Service Representative
  • US Derm Support Roles
  • Vienna, VA
  • Overview Come join our team! We have an immediate need for a Patient Service Representative in our Vienna, VA clinic! If...
  • 7/20/2024 12:00:00 AM

Income Estimation for Patient Services Representative jobs
$41,256 to $55,511