Payment Recovery Specialist jobs in Hawaii

Primary Purpose of Job

Processes and posts all correspondence and transactions received via mail (i.e., deposits, withdrawals, transfers and account closures) and applicable FISERV digital (ATM, Merchant & Mobile) processing channels, accurately and in an efficient and timely manner.  Performs inquiries on deposits, loans and mortgages through various Fiserv subsystems.  

Major Job Accountabilities

• Processes and posts various incoming transactions received via mail (i.e., deposits, withdrawals, transfers and account closures) accurately and in an efficient and timely manner.
• Analyzes customer deposits and determine if suspicious activity is occurring, files maintain the account status field, block customer debit card & disable Online Banking Access.
• Processes all deposit transactions and the completion of other departmental tasks by the expected deadlines and cut-off times.
• Performs inquiries on deposit, loan and mortgage accounts through various vendor subsystems.  
• Processes lockbox items for commercial customers.
• Prepares commercial customer’s excel spread sheet, email file with images, mail customer correspondence, document customer Lockbox stats & complete Lockbox billing file. 
• Analyzes deposit (USPS Mail, ATM, Merchant & Mobile) checks to ensure negotiability points are met and decision funds availability of the check.
• Investigates, documents and addresses suspicious activity with Enterprise Fraud and other bank teammates as appropriate to resolve the identified issue.
• Redirects mail received from PO BOX 2300 to the proper department for handling/processing.
• Responds to inquiries and requests from branches, departments and customers relating to services provided by the Payment Processing Services department.  
• Performs work at the assigned work location.  Occasionally works weekend and evening shifts.

Required Skills or Training

• Customer Service:  Demonstrated ability to provide excellent customer service internally and externally.  Must be able to keep sensitive customer and bank information confidential and secure.
• Communication:  Excellent verbal, written and interpersonal skills to communicate effectively internally and externally.
• Computer:  Proficient in the use of Microsoft Office applications (Word, Excel, Outlook).  10 key by touch – 7,000 kph.  Ability to type a minimum of 35 wpm and input data accurately and efficiently.
• Organization:  Excellent attention to detail.  Able to work efficiently and effectively to meet critical deadlines.  Must be highly organized and able to manage and prioritize tasks.

EOE, including disability/veterans

At American Savings Bank, we welcome and support all individuals and celebrate the diversity of our team members, customers and community. We are committed to ensuring that our online application process is accessible and provides an equal employment opportunity to all job seekers. If you need assistance searching for a job or submitting an application, please contact us by calling 808-538-2000 and a member of our Recruitment team will follow up with you. Mahalo for your interest in American Savings Bank!