PC Support Manager jobs in Evansville, IN

Job Title: Digital & IT – PC Support

Location: Troy, IN

Duration: 6 Months Contract

Shift : General Shift

Job Profile Summary

· This is an intermediate IT technical position with 2 years related experience in a technical role working heavily with end users.

· Responsibilities include maintaining and supporting the end users and workstation environment at a specific location and is not a remote work position.

· The position provides installation, maintenance, and general support of hardware and software at the assigned site.

· It also supports end users with advanced questions or problems by identifying, researching, and resolving technical problems in response to submitted support requests.

· The IT resource is responsible for documenting, tracking, and monitoring problems to ensure timely resolution.

· Point of contact (POC) for IT communications with internal customers.

· Communicate procedures for proper utilization of digital and IT solutions.

· Assist in onboarding and training new employees/users with IT related functionality.

· Ability to communicate, lead local IT projects, and perform critical analysis under limited supervision.

· Understand how applications and technologies are utilized within the business.

· Participate in multiple projects, demonstrate complex problem-solving techniques along with the understanding of one or more technical/functional business areas.

Key Responsibilities:

· IT infrastructure support – PC, servers, firewall, switches, printers, etc.

· Hands on support of local business team – hardware, software, access.

· Assist in manufacturing equipment technical troubleshooting.

· Manage expectations, recommend modifications of basic IT systems to improve and simplify.

· Collaboration with vendors on IT infrastructure support and upgrades

· Drive adherence to IT security compliance.

Required Qualifications:

· Bachelor’s Degree in a relevant discipline. Combination of school and extensive experience will be considered.

· 2 years’ experience in Information Technology with industry recognized certifications preferred.

· Experience with VM environments.

· Strong troubleshooting aptitude

· Excellent written and oral communication skills

· Customer service focused.

· Good organizational and multi-tasking skills

· Ability to effectively collaborate with multiple teams.

· Provide after-hour technical support as needed.

Job Type: Contract

Salary: $35.00 per hour

Experience:

• IT infrastructure support: 2 years (Preferred)
• PC/Server Troubleshooting: 2 years (Preferred)
• firewall/switches troubleshooting: 2 years (Preferred)
• VM ware: 2 years (Preferred)

Work Location: In person