People Operations Manager jobs in Owensboro, KY

POSITION SUMMARY: The Operations Manager would oversee WOC’s daily internal operations including customer service, invoicing, and inventory management. The Operations Manager will help monitor performance of WOC cost centers against operational goals and work collaboratively with other WOC managers to evaluate and enhance policies, processes, and reporting. This role plays a pivotal role in promoting and sustaining cross-departmental collaboration among other managers and divisions. Additionally, the Operations Manager will lead the utilization of the WOC ERP to ensure technology and automation are a top priority when setting initiatives and processes.

SPECIFIC RESPONSIBILITIES:

• Lead utilization of ERP to develop efficient processes, review operational procedures to create efficient workflow, manage risk and in collaboration with peers maximize profitability throughout the business lines.
• Act as an information source and advisor to the other employees in matters relating to company policies, procedures, and process improvements within these business lines.
• Manage billing time and increase efficiency, when possible; provide invoicing backup when necessary.
• Develop and implement improved invoicing processes utilizing ERP tools.
• Leading inside team’s interaction with customers and handling customer inquiries.
• Oversight of the order to cash process including, but not limited to the procurement of product through the invoice of the customer.
• Grow, define new and implement inventory procedures and controls.
• Help establish KPIs and deliver regularly scheduled reports.
• Coordinate with Director of Business Development and other Operations Managers to ensure needed project inventory and supplies are ready for project/job execution.
• Vendor negotiation of inventory costs.
• Collaborate with warehouse and yard personnel to schedule and perform necessary cycle counts for all locations.
• Lead inventory variance investigation, using inventory data prevent variances through order monitoring and report verification throughout the month.
• Drive increased automation across business lines.
• Generate SOPs and ensure staff are cross-trained.
• Assist with and direct daily tasks within all business lines when necessary.
• Other duties as assigned.

Skills:

• General understanding of financial impact on business decisions.
• Acts without being prompted; handles problems independently; able to resolve issues without relying on extensive help from others; does more than is expected or asked.
• Takes accountability for delivering on commitments; owns mistakes and uses them as opportunities for learning and development.
• Maintains a positive attitude in the face of change; appropriately adjusts behavior and activities to changing conditions.
• Communicates clearly, confidently, and professionally.

EDUCATION & EXPERIENCE

Work history that demonstrates knowledge required in this job description. Experience with Microsoft Office applications, possess the ability to use spreadsheets, perform basic to mid-formula calculations, and efficiently process large quantities of data. Experience working in an ERP software package required. Must possess a valid driver license and maintain a level of insurability.

WORK ENVIRONMENT

While performing the duties of this job, the employee is usually located in a typical office environment. Some work duties require the employee to be in the field where hazards exist. The employee will complete proper safety training for such environments.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person