Physician Practice Operations Director directs administrative and clinical services for one or more physician office sites. Establishes standards for the units and monitors the quality of patient care. Being a Physician Practice Operations Director is responsible for overseeing operations of all practice units and ensuring units operate according to established standards. May require a master's degree in area of specialty. Additionally, Physician Practice Operations Director typically reports to a top management. The Physician Practice Operations Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Physician Practice Operations Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Job Description: Operations Manager
Reports to: Regional Director of Operations
Status: Exempt
Pay: $55,000-$70,000 DoE
Company Overview
Hero Dental, Vision, and Orthodontics (DVO), LLC, is part of the Hero Practice Services group. Hero is the only practice management company focused on delivering the systems, processes, and people needed to efficiently deliver quality dental, vision, and orthodontic care to children in underserved communities. With 26 offices across seven states, we have helped over a million children, ages six months through 20 years, gain access to the care they need since 2006. Working at Hero is both a career and a calling…join us, BE A HERO!
Company Mission
To be the leading provider of high-quality and compassionate dental, vision, and orthodontic services to children in underserved communities.
Outcome of the Role
The Operations Manager role is to consistently achieve financial, patient, and organizational
goals by effectively leading a diverse team of healthcare professionals within a pediatric dental,
vision, and orthodontic practice.
The outcome of this role is achieved by following Hero Core Values:
Integrity - Doing what is right for our patients, our teammates, and our company. Upholding moral principles and trustworthy actions.
Mission Driven - Focused on delivering high quality, compassionate healthcare through your daily activities in efforts to better the community we service.
· Working knowledge of EHR systems and the ability to effectively schedule patients, submit claims, and review patient charts within the EHR system.
· Understand, monitor, and ensure the smooth execution of practice processes, including but not limited to patient scheduling, teammate scheduling, documentation, billing, and training
· Ensure the practice meets or exceeds established financial targets by thoroughly understanding key financial drivers and proactively taking actions to maximize results
· Closely monitor practice costs and continually identify opportunities to reduce costs in ways that do not negatively impact patient care and provider satisfaction
· Ensure practice is performing on key growth drivers including, having sufficient staff in place, optimizing schedule utilization, conducting community outreach and marketing, and creating word-of-mouth referrals through excellent service
· Design and systematically execute proactive, recurring processes to achieve goals
Patient First - Evaluating our level of service and quality to the people we serve, putting what’s best for our patients above all else.
Accountability - Taking responsibility for meeting our commitment and taking ownership of our results.
Compassion - Having the insight and vision to see others and help them along the journey of awareness, courage, confidence, and joy. Seeing people as humans and assuming positive intent.
Teamwork - Acting as a contributing teammate to those you work with, striving for common culture and goals. Supporting one another to achieve the mission and seeing opportunity in yourself and others to develop and grow.
Minimum Qualifications
· Minimum of 3 years’ experience required in management (healthcare, business, retail or
military) or equivalent
· Dental, Vision, and/or Orthodontic experience desired, but not required
· Minimum of 3 years of solid people management including but not limited to
teammate relations, hiring, termination, performance and professional development,
and annual reviews
· Minimum of 2-3 years’ experience in providing outstanding customer service and
project management
· Availability to work after hours and on weekends when needed.
Desired Skills
· Bachelors’ Degree preferred
· Engage and inspire a diverse team of 20 to meet the company’s mission
· Identify issues and resolve problems promptly; use reason even when dealing with emotional topics
· Experience leading multi-dimensional, cross-functional teams by attracting, training, and developing “A players”
· Understand business implications of decisions; display orientation to profitability
· Ability to handle a diverse workload with a tight time frame
· Ability to summarize information and succinctly communicate analyses verbally and in writing. Must be able to present information effectively and to interact with all employees
· Highly proficient at Microsoft Excel and PowerPoint, and preferred experience with Access, Visio, and MS Project
Physical Requirements
This position requires full range of body motion. While performing the duties of this job, the employee is regularly required to sit, walk and stand; talk or hear, both in person and by telephone; use hands repetitively to handle or operate standard office equipment; reach with hands and arms; and lift up to 25 pounds.
Work Environment
Work is performed in a typical medical clinic and/or business office environment. Work in a clinical setting has the potential for exposure to blood and bodily fluids, and infectious pathogens. Must be able to use protective equipment as required.
Equal Employment Opportunity Statement
The statements contained herein are intended to describe the general nature and level of work performed by the Operations Manager, but is not a complete list of the responsibilities, duties, or skills required. Other duties may be assigned as business needs dictate. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Hero Practice Services group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Salary and Benefits
Full time, exempt position. Competitive compensation and benefits package.
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