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Discusses Care Everywhere/transfer of medical records with the patient and obtains proper patient consent in accordance with HIPAA.
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Collects worker's compensation billing information, pulls up protocol form portal, and collects protocol information if protocol does not exist.
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Collects accurate insurance information, puts in correct filing order, asks MSPQ, scans in insurance cards and ID's, utilizes RTE and external websites to verify.
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Registers the patient in Epic upon arrival and collects accurate demographic information, completes "checklist", and does not bypass stops.
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Responds to medical record requests in a timely manner to include requesting information from the Health Information Management department.
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Handles routine billing questions as they arise and forwards questions requiring research to the financial counselor.
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Enters charges, as needed and payments made at time of service timely, accurately and according to defined policies.
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Scans information into media as needed including, test results, physician referral reports (and links to original order), and other correspondence to patient record for review.
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Schedules tests and procedures ordered by the provider and completes associated paperwork, including Lab and X-ray.
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Maintains and accurately balances cash drawer on a daily basis.
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Balances entry of charges and payments with the daily report and makes corrections as needed, including voiding payments and notifying recon and manager.
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Collects deductible/co-insurance, co-pays or balances at time of service using EPIC and Virtual Merchant, according to organizational targets.
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Opens, dates and distributes incoming mail and answers routine correspondence.
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Retrieves and disburses messages from answering service/machine and facsimile machine, including RightFax.
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Schedules, cancels, reschedules and confirms patient office visits in an accurate manner and according to office scheduling procedures.
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Answers the telephone and disburses calls in a friendly, prompt and professional manner. Conveys messages accurately and appropriately.
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Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.
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Adaptability to performing under stress when confronted with emergent, critical, unusual, or dangerous situations, or situation in which working speed and sustained attention are make-or-break aspects of the job.
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Adaptability to performing a variety of duties, often changing from one task to another without loss of efficiency or composure.
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Ability to maintain both a high standard of courtesy and cooperation in dealing with co-workers, patients and visitors and satisfactory job performance despite the stress of a clinic environment.
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Adaptability to accepting responsibility for the direction, control or planning of an activity.
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Adaptability to situations requiring the precise attainment of set limits, tolerances or standards.
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Demonstrates knowledge and skills necessary to interact with the patient population of: infant, pediatric, adolescent, adult and geriatric.
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Ability to perform under stress when confronted with emergency, critical, or unusual situations.
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Ability to influence people in their opinions, attitudes or judgments about ideas or things.
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Ability to make generalizations, evaluations or decisions based on measurable or verifiable criteria; i.e., patient assessment and/or equipment performance.
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Adaptability to performing repetitive work or to performing continuously the same work, according to set procedures sequence or pace.
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Adaptability to dealing with people beyond giving and receiving instructions.
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Able to communicate with people regarding giving and receiving of instructions.
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Adaptability to changing priorities.
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Adaptability to fluctuate between priorities on a daily basis, i.e. answering the phone, pulling charts, filing charts, copying charts and helping answer questions for ancillary staff.