Planning Specialist jobs in Joliet, IL

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Customer Success Specialist
  • Machinery + Planning inc
  • South Elgin, IL FULL_TIME
  • Job Title: Customer Success Specialist

    Company Description:

    MAPLAN is a leading manufacturer of rubber injection molding machines, dedicated to delivering high-quality and innovative solutions to our customers. The United States team is a subsidiary of the Austrian based MAPLAN GmbH. Our focus on customer satisfaction drives our success, and we're excited to expand our team with a dedicated and experienced Customer Success Manager.

    Role Summary:

    In this key role, you will bridge the gap between our Sales and Service Teams, ensuring a seamless transition for our customers. Your expertise in cultivating lasting client relationships will be key in driving customer satisfaction, retention, and profitability. You will be instrumental in guiding customers through their journey with MAPLAN, from purchase order to press commissioning, and beyond.

    Key Responsibilities (External):

    1. Customer Order Management:

    a. Develop and manage comprehensive project documentation.

    b. Facilitate initial and ongoing meetings, ensuring clear communication and understanding of timelines, milestones, and expectations.

    c. Assist in completing and confirming order paperwork, including various forms and questionnaires.

    d. Provide detailed transportation information and coordinate logistics.

    e. Prepare and host commissioning meetings, identifying opportunities for additional services.

    f. Collaborate with the Service Team for smooth commissioning, and ensure all documentation is completed and issues are promptly addressed.

    g. Lead post-commissioning follow-ups, including customer gifts and internal reviews.

    2. Event Participation and Coordination:

    a. Engage in event planning, handle logistics for trade shows, and represent MAPLAN at events.

    b. Maintain a strong relationship with MAPLAN GmbH's Marketing Team.

    3. CRM and ERP Management:

    a. Oversee project stages in Nutshell CRM.

    b. Serve as the in-house expert on ABAS ERP, managing customer records and assisting the Sales Team.

    4. Metrics and Reporting:

    a. Define and track key performance indicators, providing regular reports on metrics critical to this role.

    Qualifications:

    · Bachelor’s degree in Business, Marketing, or a related field.

    · 3-4 years of experience in customer-facing roles, ideally in a B2B environment.

    · Exceptional leadership and communication skills.

    · Proven expertise in customer query resolution and retention.

    · Demonstrated ability to de-escalate customer concerns effectively.

    Benefits and Perks:

    · Healthcare Benefits: Comprehensive health insurance, including dental and vision plans available.

    · Retirement Plans: Employer-sponsored SEP IRA.

    · Paid Time Off (PTO): Generous vacation, sick leave, and personal days.

    · Work-Life Balance: Flexibility in work hours and the option for remote or hybrid work arrangements.

    · Technology: Provision of necessary technology or stipends for home office setups, especially if the role is remote or hybrid.

    Equal Opportunity Statement:

    MAPLAN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

    Job Type: Full-time

    Pay: $43,657.89 - $52,577.25 per year

    Benefits:

    • Life insurance
    • On-site gym

    Compensation package:

    • Yearly bonus

    Schedule:

    • Monday to Friday

    Ability to Commute:

    • South Elgin, IL 60177 (Preferred)

    Ability to Relocate:

    • South Elgin, IL 60177: Relocate before starting work (Required)

    Work Location: In person

  • 12 Days Ago

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Sr Specialist, Demand Planning
  • Nestle
  • Chicago, IL FULL_TIME
  • At Nestle Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective stren...
  • 11 Days Ago

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Specialist - Financial Planning & Analyst
  • Lennox International
  • Barrington, IL OTHER
  • Company Profile Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.Beginning ...
  • 14 Days Ago

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Truck Business Planning Specialist
  • Nippon Express USA
  • Wood Dale, IL FULL_TIME
  • Overview Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo. NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities arou...
  • 15 Days Ago

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Business Planning & Strategy Specialist
  • Rittal North America LLC
  • Schaumburg, IL FULL_TIME
  • Business Planning & Strategy Specialist Rittal North America has built a strong tradition of innovation and takes pride in a progressive approach to engineering. We design and manufacture the world’s ...
  • 1 Month Ago

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Demand Planning Specialist
  • Nobelus
  • Elgin, IL FULL_TIME
  • DescriptionWho We Are We are the Leading Company in the industry serving customers for over 2 decades selling Laminating, Binding, and Print finishing supplies and equipment. We are headquartered in K...
  • 1 Month Ago

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0 Planning Specialist jobs found in Joliet, IL area

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Retirement Plans Specialist
  • MissionSquare Retirement
  • Chicago, IL
  • Description Reach Your Peak with MissionSquare Retirement, a FINANCIAL SERVICES LEADER in public sector employee retirem...
  • 3/28/2024 12:00:00 AM

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Production Planning Professional
  • SEEK Professionals, LLC
  • Elgin, IL
  • DIRECT HIRE Are you a talented Production Planning Professional eager for your next challenge? Would you like to work fo...
  • 3/28/2024 12:00:00 AM

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Planner
  • WESCO International
  • Glenview, IL
  • Job Description As a Planner you will be responsible for Demand Planning and/or Supply Planning Processes for the assign...
  • 3/28/2024 12:00:00 AM

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Business Planning Associate
  • Strauss Malk and Feder LLP
  • Northbrook, IL
  • Job Description Job Description Boutique north suburban law firm whose practice focuses on Estate and Tax Planning, Real...
  • 3/27/2024 12:00:00 AM

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Cycle Planner
  • Constellation Energy
  • Marseilles, IL
  • COMPANY OVERVIEW As the nation's largest producer of clean, carbon-free energy, Constellation is a company purposely-bui...
  • 3/26/2024 12:00:00 AM

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Enterprise Resources Planning Specialist
  • Elsdon Consulting ltd
  • Chicago, IL
  • Seasoned NetSuite Developer wanted for a Managed Services Partner with strong project implementation and Integration Pla...
  • 3/24/2024 12:00:00 AM

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Enterprise Resources Planning Specialist
  • Addison Group
  • Rosemont, IL
  • Title: ERP - Application Support, Report Analyst (must have prior ERP implementation experience) Location: O'Hare Airpor...
  • 3/24/2024 12:00:00 AM

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Wave Planning Specialist (Wed-Sat) - 6:00am-4:30pm
  • GEODIS
  • Romeoville, IL
  • Job Duties: Monitors and assesses Warehouse Management Systems (WMS) and Warehouse Control Systems (WCS) to determine ef...
  • 3/24/2024 12:00:00 AM

Joliet is located at 41°31′14″N 88°09′02″W / 41.52056°N 88.15056°W / 41.52056; -88.15056 (41.5204200, -88.1505261). According to the 2010 census, Joliet has a total area of 62.768 square miles (162.57 km2), of which 62.11 square miles (160.86 km2) (or 98.95%) is land and 0.658 square miles (1.70 km2) (or 1.05%) is water. It has a sprawling, irregular shape that extends into nine different townships, more than any other Illinois city. They are: Joliet, Plainfield, Troy, New Lenox, Jackson, Channahon, and Lockport in Will County, and Na-Au-Say and Seward in Kendall County. Joliet is a Des Pl...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Planning Specialist jobs
$60,830 to $76,204
Joliet, Illinois area prices
were up 0.8% from a year ago

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