Plant Accountant jobs in Springfield, MO

Job Description

PURPOSE OF POSITION:

Under the supervision of the Customer Service Manager, provide professional and prompt in-person and telephone service to our customers; assist customers with emergency calls, service connects/disconnects, new service installation, rates, billing and payment inquiries, collections, process payments, meter validation, and provide information on programs and services offered by the utility; responsible for a continuous flow of information between all departments to coordinate workloads and dispatch crews to job sites; must maintain a high degree of confidentiality.

QUALIFICATIONS:

Education and Experience:

High School Diploma or equivalent. Minimum of one year customer service and/or cash handling experience preferred. Good understanding of utility CIS with experience AMI and MDM is an asset.

ESSENTIAL JOB FUNCTIONS:

Directly interact with internal and external customers in person and/or by phone providing information regarding account and billing inquiries, process request for service connects/disconnects received in person and online, information about company programs or services, and various customer inquiries while providing professional, prompt customer service;

Process customer payments received in the night drop, mail, over the counter, on the telephone, and in the drive thru; Must maintain, and balance a cash drawer daily;

Resolve customer concerns by identifying the issue and explaining policies and procedures;

Answer telephone and direct customers to the appropriate personnel;

Assist customers in reporting power outages and emergencies, prepare service orders, and dispatch the appropriate crew to the emergency;

Assist in credit and collections; Responsible for contacting customers by phone to collect account balance and/or returned checks, negotiate payment arrangements, process non-payment disconnect and reconnect orders, and work closely with financial assistance agencies; Responsible for the generation, print, and mailing of past due notices, and processing quarterly account write offs.

Audit utility meter reads and prepare general service orders to check for high/low meter reads and alert customers of potential water/electric service issues;

Issue wiring permits and electric licenses to electricians; Must coordinate with the city, county, and/or contractors to ensure the proper permits have been obtained when customers request new service and/or construction;

Respond to billing inquiries and handle high bill complaints; Required to learn and use AMI & DMD metering information systems to provide accurate and up-to-date information.

Investigate and process returned and mail; Responsible for processing daily outgoing mail

Balance and maintain payment kiosk; Responsible for preparing daily bank deposits for payment kiosk, refilling receipt paper, troubleshooting and resolving issues related to the kiosk;

Process automatic ACH and credit card payments;

Professionally respond to customer inquiries received via email in a timely manner;

Process internet billing: Responsible for credit checks on internet customers, connects/disconnects for internet service, and non-pay disconnects;

Assist Billing Coordinator as needed;

Perform other related duties as required or assigned by management.

Knowledge, Skills and Abilities:

• Ability to communicate with customers in a fast-paced environment while developing positive customer relations, anticipating, and responding to customer needs;
• Must be able to maintain composure in difficult and stressful situations;
• Ability to interpret, apply and explain policies and procedures;
• Must be able to get the job done, exercise sound judgement, inspire & mentor, and take ownership of your work;
• Ability to manage, follow up and track multiple tasks daily;
• Must be able to adapt to change in priorities throughout the day;
• Ability to maintain the confidentiality of customer records and information;
• Ability to organize work, set priorities, and meet critical deadlines;
• Proficient in computer applications including Microsoft Office;
• Ability to work effectively with staff and the public, applying customer service, interpersonal, and problem-solving skills.

Physical Requirements:

Frequent periods of sitting, standing and walking; occasional lifting or moving of freight; agility and dexterity with hands; see with near and far acuity; hearing proficiency.

Working Conditions:

Normal office environment; some travel may be required.

Miscellaneous Requirements:

Must be able to work successfully with diverse groups of people.

Pay starting at $16.00 per hour

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person