Player's Club Director - Casino jobs in Lincoln, NE

Position Summary:

This position is responsible for managing and overseeing all aspects of the Resort Club. Implements daily rewards club promotions and giveaways. Responsible for assuring proper redemption of club coupons, points, and card usage.

Essential Duties and Responsibilities:

· Provide exceptional and courteous service to all guests.

· Responsible for the scheduling of staff to effectively meet business demands.

· Assist with all promotions and special events, including concerts.

· Responsible for assuring accurate issuance of club cards while maintaining accurate data entry and database integrity.

· Authorize overrides for comps and/or redemptions according to marketing policies.

· Assist in the implementation and execution of promotions, contests, and giveaways.

· Resolve guest complaints and questions regarding the club, promotions, entertainment, events, etc.

· Promote resort club benefits, promotions, and the facility’s amenities.

· Responsible for the successful operation of Coat Check.

· Responsible for the operation of the Resort Club department, successful performance of employees, and a favorable guest experience.

· Responsible for effectively managing, delegating duties, and the performance and development of department staff; inclusive of interviewing, hiring, training, evaluating, coaching, and termination of staff.

· Manage expenses based on budgeted guidelines and business volumes to include payroll and staffing levels.

· Perform all functions of personnel within span of control, as needed.

· Must maintain reasonable accessibility by phone for business purposes.

· Assure an environment which emphasizes cooperation, communication, and teamwork with all departments.

· Support compliance with all internal procedures and regulatory requirements, including those associated with underage and intoxicated guests.

· Support current law and policy to provide a work environment free from illegal and discriminatory behavior.

· Promote and ensure the safety and security of all guests and employees.

· Complete job duties with minimal supervision, maintain acceptable attendance, and use appropriate judgment and decision-making skills.

· Job duties, tasks, work hours, work requirements, and other duties as assigned may be added or changed at any time.

Knowledge/Skills/Experience

· Ability to understand the requirements for card usage as it relates to gaming.

· Ability to effectively promote and explain the details of gaming promotions.

· Ability to multi-task and possess exceptional organizational skills and meet deadlines.

· Must be able to stand/walk for up to eight (8) consecutive hours.

· Has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.

· Ability to maintain strict confidentiality including, but not limited to, employee data, player activity, claim activity, financial data, marketing plans, and policies.

· Ability to effectively utilize conflict-resolution techniques.

· Ability to analyze and interpret departmental needs and results.

· Ability to solve complex problems and maintain mental concentration for significant periods of time.

· Ability to perform assigned duties under frequent time pressures and in an interruptive environment.

· Ability to use telephone, copy/fax machine, computer, Microsoft Office, hand-held radio, and any department-specific equipment, tools, and computer software.

· Ability to perform a broad variety of tasks and deadlines with an irregular work schedule.

· Ability to communicate effectively with guests and all levels of employees in both oral and written form.

· Ability to work in casino and office environment with excessive noise levels, bright lights, and smoke environment.

· Knowledge of all facilities and promotional events available to guests on property.

Certificates, Licenses, Registrations:

· Must hold a valid gaming license in accordance with the Nebraska Racing and Gaming Commission.

· Must complete all company-required training within designated time frames.

Keywords: casino, marketing, sales, customer service

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Holidays
• Night shift
• Weekends as needed

Work Location: In person