Policy Change Director manages all aspects of insurance policy changes according to company guidelines. Designs and implements procedures used for expediting policy changes and the calculations used to determine associated costs. Being a Policy Change Director develops, implements, and communicates policies and practices concerning policy changes and related costs. Requires a bachelor's degree. Additionally, Policy Change Director typically reports to top management. The Policy Change Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Policy Change Director typically requires 5+ years of managerial experience. (Copyright 2024 Salary.com)
The work we do has an impact on millions of lives, and you can be a part of it.
We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.
The Policy Change Manager – Customer Center, is a leadership role that contributes to establishing and supporting Customer Center Operations’ vision and goals that align to Protective’s corporate strategic priorities. The manager has responsibility for supporting teams and initiatives focused on delivery of customer experience to support organizational growth and scale objectives.
The Manager position reports directly to a Senior Director within the Customer Center. This role will lead a team of CX Operations Specialists responsible for providing support for customers, distributors & internal partners across the organization. The Manager creates the environment and structure that motivates the team to make intentional decisions that consider long-term impact and contribute to achieving department goals. Additionally, the manager is expected to support the growth and success of the team members, frontline employees and leaders, regardless of reporting structure.
This position will operate on a hybrid schedule and will have in-person requirements in our Birmingham, AL office.
Employee Benefits:
We aim to protect our employees' wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.
Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.
Diversity and Inclusion:
At Protective, we are committed to providing an inclusive culture where all employees are able to fully contribute and thrive. Our goal is to grow and develop our people, attract diverse talent and support strong, diverse communities.
We support diversity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace unique skills and abilities. Our aim is to create an equitable and accountable environment for all leaders and employees that will drive performance and impact business strategy. In this way, we can increase overall diversity for leadership roles and pipelines of talent by maturing our hiring practices, robust development opportunities and focus on retention of key talent.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing the talents of a diverse and inclusive workforce.