Summary: The E-commerce Administrative Clerk plays a crucial role in supporting the operations and growth of our online retail platform at kato-brand.com. They assist in various aspects of e-commerce activities, including order processing, return processing, customer service, product listing, and data analysis reporting. The ideal candidate is detail-oriented, tech-savvy, and possesses strong organizational and communication skills.
Responsibilities:
1. Order Processing and Fulfillment:
- Process incoming orders promptly and accurately.
- Coordinate with warehouse staff to ensure timely order fulfillment.
- Monitor order status and address any issues or delays.
- Generate shipping labels and coordinate with shipping carriers.
2. Return Processing:
- Handle return requests from customers promptly and professionally.
- Process returns in accordance with company policies and procedures.
- Coordinate with warehouse staff for restocking or disposal of returned items.
- Update inventory records and customer accounts accordingly.
3. Customer Service:
- Respond promptly to customer inquiries via email, live chat, or phone.
- Assist customers with order-related questions, returns, and exchanges.
- Resolve customer complaints or issues in a professional and timely manner.
- Provide product recommendations and assistance to enhance customer experience.
4. Data Analysis and Reporting Support:
- Assist to analyze sales data and trends to identify opportunities for growth.
- Monitor key performance indicators (KPIs) such as conversion rate, average order value, and customer retention.
- Generate reports and insights to inform decision-making and strategy development.
- Collaborate with the marketing team to optimize campaigns and promotions.
5. Product Listing and Management Support:
- Assist to upload new products onto the e-commerce platform.
- Ensure accurate product descriptions, images, and pricing.
- Monitor and update product inventory levels.
- Optimize product listings for search engine visibility and sales conversion.
6. Website Maintenance and Optimization Support:
- Assist to conduct regular website maintenance tasks, including updating content and images.
- Identify and implement improvements to enhance user experience and site performance.
- Collaborate with web developers or IT staff to address technical issues or implement new features.
- Stay informed about e-commerce best practices and emerging trends to continuously improve website performance.
7. Administrative Support:
- Assist with administrative tasks such as inventory reconciliation, expense tracking, and documentation.
- Collaborate with other team members to ensure smooth operation of the e-commerce department.
- Handle additional tasks and projects as assigned by management.
Requirements:
- Proven experience in e-commerce operations or a similar role (preferred).
- Proficiency in e-commerce platforms (e.g., Shopify) (preferred).
- Strong attention to detail and accuracy.
- Excellent communication and customer service skills.
- Analytical mindset with the ability to interpret data and draw actionable insights.
- Familiarity with digital marketing concepts and techniques is a plus.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Ability to work independently and collaboratively in a fast-paced environment.
- Adaptability and willingness to learn new technologies and processes.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
This job description outlines the key responsibilities and requirements for the E-commerce Administrative Clerk position, which may vary based on the needs of the organization.
Job Type: Full-time
Pay: $20.00 - $23.00 per hour
Expected hours: 8 per week
Benefits:
Schedule:
Ability to Relocate:
- Gardena, CA 90248: Relocate before starting work (Required)
Work Location: In person