Power Systems Rental Operations Manager jobs in Provo, UT

Vacation Rental Collective (VRC) is seeking an Assistant Operations Manager to assist with our day-to-day operations in our Moab, UT market. The position aids in the administration and execution of day-to-day operations for a 35 unit vacation rental company by providing the best over-the-phone, web-based, and in-person support and services to guests, owners, and our various partners and service providers.

Our Assistant Operations Managers are service-oriented, business-conscious, and incentive-driven individuals. These vacation specialists bring direct customer service experience and local knowledge to the forefront with their love of Moab, UT and the Moab community, passion for quality, and insistence on top-tier service. They fully understand and appreciate the importance of our customer's happiness and are willing to innovate to ensure they have the best experience possible.

Our guest experiences, owner relations, and service requests come in a variety of forms, and as Assistant Operations Manager, you will be at the helm of them all, including: over-the-phone, through emails and IMs, as well as occasional face-to-face meetings. Your extensive knowledge of our inventory and the Moab lifestyle will establish you as a memorable ambassador for the VRC brand.

Compensation depends on experience. The salary ranges from $48,000 to $56,000 annually.

Duties & Responsibilities:
This position is responsible for the following, and all other duties as assigned:

• Supervise guest services staff including providing coverage for days off, employee scheduling, and assigning responsibilities and tasks
• Conduct property inspections and enforce VRC’s quality assurance standards
• Manage and coordinate all vendor and subcontractor activities
• Manage the routine maintenance schedule and all maintenance projects
• Provide assistance to guest services staff for troubleshooting issues that arise during guest stays
• Accept calls from Owners and forward on to the Managing Partner as appropriate
• Anticipate and mitigate issues – prevent when possible
• Manage payments, billing and accounts payable entries for month end close
• Managing and resolving guest’s disputes, responding to complex situations
• Ensure listings are properly displayed on our distribution networks, manage payments and commission remittance
• Assist with listing optimization efforts including pricing, photos, descriptions, visibility
• Coordinate new unit onboarding
• This position requires flexibility and the ability to respond to a variety of requests. The scope of responsibility includes all other duties as assigned

Desired Skills & Abilities Include:
Qualified candidates are those with highly evolved customer service and organization skills.

We’re looking for an expert communicator who will be able to listen effectively to determine the root cause of issues, and communicate clearly and in a friendly, professional manner to solve the issue and ensure the customer has a positive experience while staying with VRC.

• Ability to work under pressure and effectively manage and resolve stressful situations
• Ability to work independently, with little oversight, to identify, track and complete projects and company initiatives
• Ability to work with people from varying backgrounds
• Ability to talk, listen, and help resolve conflicts with customers
• Ability to work in a highly flexible work environment with a varying work schedule.
• Position requires effective written and verbal communication skills, and basic math skills.

Additional Desirable Characteristics of Successful Candidates:

• Positive attitude and upbeat demeanor
• Interpersonal skills
• High attention to detail

Qualifications:
A minimum of three to five years of experience in the hospitality and/or service industry with a focus on high-quality customer service. Bachelor’s degree in hospitality management, business administration, or another related field preferred. May substitute education for professional certifications and/or experience. Prior experience with hospitality or booking software preferred.

Preferred Experience:

• Prior experience working with OTAs like Vrbo and AirBnB in a vacation rental setting is preferred.
• Candidates with a degree in hospitality, tourism, business management, or another related field will be given priority. Experience may be substituted for educational requirements.

Working Conditions:
This position requires regularly working on nights, weekends, and holidays. Although most guests are reasonable, it may require working with challenging guests at times.

Application Process:
The successful candidate will live in Moab or be willing to relocate. Must possess the ability to integrate into the local community and establish relationships with key stakeholders, including company representatives and local service providers.

The annual compensation for this role is $48,000 to $56,000. Compensation depends on experience.

The application deadline is COB on Thursday, April 19th. Applicants must submit a cover letter and resume to be considered.
Applicants who don’t meet the minimum requirements need not apply, as they will not be considered. Only serious applicants will be considered.

Job Type: Full-time

Pay: $48,000.00 - $56,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Weekends as needed

Ability to Relocate:

• Moab, UT: Relocate before starting work (Required)

Work Location: In person