Process Engineering Technician jobs in San Antonio, TX

Benefits & Culture
An opportunity to join ST Engineering, the world’s largest commercial aircraft MRO, in San Antonio, Texas.

We offer competitive pay and an attractive benefits package.
BENEFITS

You will be treated like family at our San Antonio aircraft maintenance facilities.
We offer a wide range of opportunities that our employees value and make ST Engineering the best place to work, learn and grow.
We attract, engage, and retain the most talented people and offer a range of benefits, including:

• Sign-on Bonus for Qualified Applicants (limited-time only)
• 401(k) with Employer Match
• Paid Time-Off
• On-site Medical Clinic
• Medical Insurance
• Vision Insurance
• Dental Insurance
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Company-provided Uniforms
• Six Nationally Recognized Holidays
• Company-sponsored Events Throughout the Year

Summary:
The IT Manager’s role will ensure the streamlined operation of the IT Department of ST Engineering, Inc. San
Antonio Aerospace office in alignment with the business objectives of the organization. This
individual will plan, coordinate, direct, and design IT-related activities of the organization, as
well as provide administrative direction and support for daily operational activities of the IT
department. The IT Manager will work closely with decision-makers in other departments to
identify, recommend, develop, implement, and support cost-effective technology. This is a
worker/leader role.
POSITION RESPONSIBILITIES:
IT Operational Management:

• Responsible for managing all IT Application and infrastructure systems within the designated

commercial aerospace BUs, ensuring that all IT systems operate optimally to support
the day-to-day business operations.

• Utilize IT asset management best practices to procure and manage IT hardware and software

inventory.

• Manage the development, upgrade & deployment, monitoring, and maintenance of all IT

infrastructure and application systems. Enforce vendor SLAs and RTOs based on consultant contracts
and vendor service agreements.

• Resolve business challenges by identifying the root cause, researching viable IT solutions,

analyzing associated costs and benefits, implementing the best alternative, and evaluating the
results.

• Recommend IT strategies, policies, and procedures by evaluating organization outcomes,

identifying problems, and anticipating organizational requirements.

• Regularly engages commercial aerospace stakeholders in the region to understand their IT needs

and expectations and ensures that group IT programs are effectively communicated to end users.
IT Security Management and Compliance:

• Implement and ensure adherence to all BU IT & Cyber policies and procedures. Coordinate IT

self-assessments, responses to regulatory inquiries, inspections, and audits, and monitors remediation
of regulatory findings.

• Oversee the development of reports, and implementation of policies and standards, provide security

guidance to stakeholders, promote security culture, and drive improvements within the BUs.

• Ensure business continuity by implementing and validating disaster recovery and back-up

procedures and information security and control structures.
IT Program Management and Planning:

• Directly manage one or more key region-led IT projects and assume direct responsibilities in a

the project, including project planning, scheduling, managing resources, and budget, ensuring project
deliverables and objectives are met.

• Works with the region's commercial aerospace leadership team on the IT strategy to ensure it is

aligned with the overall group IT strategy and direction.

• Manage all financial aspects of the IT Dept, including procurement, budgeting, and

forecasting.
Organization Management:

• Strong communications skills and ability to work effectively across internal and external

organizations.

• Manage IT staff by recruiting, training & coaching employees, communicating job expectations,

appraising their performance, and identifying training and skills advancement opportunities.
POSITION REQUIREMENTS
Education: BS degree in Computer Science/Management Information Systems or related discipline
Experience:

• 7 years of work-related experience.
• 3-5 years of direct supervisory experience in an IT Department.

Must Haves:

• Strong working knowledge of SDLC and service desk management.
• Extensive application support experience. ITIL certification is a plus.
• Understanding of Cybersecurity tools and processes.
• Proven experience in IT infrastructure planning and development.
• Strong understanding of project management principles. PMP is a plus.

Personal Attributes

• Strong leadership, collaboration, and interpersonal skills.
• Excellent written and oral communication skills.
• Ability to present ideas in business-friendly and user-friendly language.
• Proven analytical, evaluative, and problem-solving abilities.

Job Type: Full-time