Process Research Director jobs in Pocatello, ID

Director of Institutional Research, Academic Affairs (7644)
Pocatello - Main

Institution Information

Idaho State University, established in 1901, is a Carnegie-classified doctoral research and teaching institution, with a culture built on trust, compassion, stability, and hope. ISU serves over 12,000 students in Pocatello, Meridian, Twin Falls, and Idaho Falls. Students and faculty at ISU are leading the way in cutting-edge research and innovative solutions. We are proud to offer exceptional academics nestled in the grand, natural beauty of the West. We invite you to apply to be a part of our University community!

Job Description

Under guidance from the Vice Provost for Institutional Effectiveness and Initiatives, the Director of Institutional Research (IR) at Idaho State University (ISU) leads a team of data scientist(s) and data analyst(s) with the overarching purpose to support a campus-wide data-informed decision-making culture. They provide coordination, support and mentorship in successful completion of internal and external reporting, research and analysis, business intelligence and data management.

Proactively developing and maintaining good relationships with stakeholders across the organization is essential for the Director of Institutional Research. They need to deliver quality solutions that meet their stakeholders' expectations. This requires working independently, collaborating, and engaging within the college's IR team with administrators, faculty, and staff from across the college.

The Director should be a curious, critical thinker with a desire to empower their team to add value to the institution. A successful director can balance a high-level perspective of business problems with the technical details needed to provide solutions. They demonstrate some degree of “business sense,” with the ability to think in terms of the administrators they are assisting while at the same time maintaining a more in-depth understanding of the data and related technical components needed to address the problem. The Director should be an enthusiastic advocate for their team members to do the same.

There may be occasional evening or weekend work to meet reporting deadlines.

This position may be eligible for remote work, however, the successful candidate DOES need to be able to report to a predetermined ISU campus location if needed.

Key Responsibilities

Project requirements vary but will likely require a combination of some or all of the following:

• Coordination, Support and Mentorship Supervise a small team of institutional researchers (varied functions)
• Coordinate the day-to-day and ongoing reporting and research initiatives
• Collaborate with Information Technology Services (ITS) and other campus stakeholders on data governance
• Serve as the primary liaison between ISU and its statewide IR partners and peers in data reporting related efforts
• Provide support and guidance as needed or requested by the team
• Create a positive culture of trust, ownership and collaboration
• Exemplify quality customer service, client relations, and time management
• Handle correspondence and communications in a professional and timely manner
• Assist with the day-to-day functions of research and analysis as time allows and/or requires
• Support a campus-wide data-informed decision-making culture
• Work with stakeholders to establish and define actionable research questions
• Build and maintain business intelligence reports and dashboards
• Anticipate the need for and suggest reports and queries relating to the institutional mission
• Compile, analyze, and report institutional data related to various student and institutional characteristics
• Research, organize, and assemble data retrieved from various local, state, and national databases
• Manage survey projects from design through analysis and reporting
• Produce actionable insights from data through various quantitative and qualitative analytics
• Develop presentations and visualizations that effectively communicate report outcomes and key findings
• Emphasize reproducibility of research through thorough documentation and transparency
• Engage in and advocate for consistent learning, development, and improvement
• Identify and master new technical tools and techniques that enhance department skill sets
• Maintain office files, records, and software logs, emphasizing reproducibility
• Perform other miscellaneous and special duties as assigned.

Minimum Qualifications

• Master’s degree required from an accredited institution
• Eight years of relevant experience in reporting, research, and analysis
• Project management and/or leadership over a small team
• Working with stakeholders from project scope development to successful completion
• Collaboration with cross-functional teams to achieve an objective
• Excellent communication and client management skills
• Ability to work in both team and independent work environments
• Data extraction with SQL
• Data visualization and storytelling best practices
• Research methodology and statistical understanding

 
Preferred Qualifications

• Technical experience with ISU implemented technology
• Querying from relational databases and data warehouses (Oracle, Snowflake) using SQL
• Preparing interactive business intelligence reports and dashboards (Tableau)
• Knowledge of common data structures in Higher Education ERPs (Banner)
• Programming in statistical computing languages (R, Python)
• Experience with various supervised and unsupervised machine-learning techniques

You must submit your CV/resume, cover letter, and list of three (3) professional references, including current contact information. This position will remain open until it is filled; however, priority consideration will be given to applications received prior to May 2, 2024. Salary will be commensurate with education and experience. Benefits include comprehensive health, dental, and vision; life insurance; disability plan; employee assistance program (EAP); excellent retirement options and company contribution; and generous paid time off/sick leave accrual. All offers of employment are conditional pending the successful completion of a background investigation, provided by HireRight.

Posting Number: req2176
Type: Working 12 months per year
Position: Non-classified Staff
Division: Office Of Academic Affairs

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.

Preference may be given to veterans who qualify under state and federal laws and regulations.

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